SERlife

Firsthand customer reviews of vendors on Gartner Peer Insights platform

| Anhar Kittler

IT professionals and technology decision-makers write and read ratings and reviews about IT software and services on the online platform of Gartner Peer Insights. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 350,000 verified reviews in more than 340 markets.

The voice of customers for prospects

The Gartner Peer Insights reviews cover the following criteria: vendor overview, evaluation & contracting, integration & deployment, service & support and product capabilities. The reviews are published anonymously, stating only the company size, industry and reviewer’s role. After submission, the review goes through a strict vetting and validation process to make sure the review is authentic.

What do customers value most?

We believe that prospective software buyers come to the Gartner Peer Insights platform because they are looking for a solution that not only addresses their unique needs and requirements, but also provides high quality and top availability. Companies who have left reviews on the platform report that project implementation is a very critical and essential category to review and rate the complete product experience, including planning and organizing, keeping promises and meeting deadlines. Nonetheless, the personal factor does matter to them: for example, factors like the team’s competence and effective support in every project step and beyond. As for the end users, they value UX functionalities and easy customizing possibilities. In all of these categories, SER has been rated and received positive reviews.

The Gartner Peer Insights ‘Voice of Customer’: Content Service Platforms**, which was published recently, gives an overview of the ratings in the course of a 12-month period within the content services platforms market. SER received an overall rating of 4.6 out of 5 in this report (based on 30 reviews as of 31 January 2020). In this specific report, 93% of the reviewers would recommend SER.

"Excellent and highly recommended solution”

The overall rating takes into account all reviews over time. As of May 6, 2020, SER has an overall rating of 4.4 out of 5 in the Content Services Platforms market, based on 84 reviews. Our customers praise the direct contact to SER, the trusting relationship, the excellent service and the highly experienced team. Due to these factors and Doxis4’s functionality, scalability and capacities, 86% of our reviewers would recommend it.*** We appreciate our customers’ honest and genuine feedback and are pleased at the high number of positive reviews. But don’t take our word for it. See for yourself here.

If you are already a customer, please voice your honest feedback to help prospective buyers gain a complete picture of SER and the Doxis4 content services platform. You can leave your review here.

*Disclaimer: Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

** Gartner “Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms,” Peer Contributors, 5 March 2020.

*** Gartner Peer Insights reviews as of 05/06/2020 based on 84 reviewers in the Content Services Platforms market. https://www.gartner.com/reviews/market/content-services-platforms/vendor/ser-group

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