What is enterprise content management (ECM)?

What is ECM and what does it stand for? ECM stands for enterprise content management — a company-wide software platform that securely manages, structures and digitizes information. Use it to capture, retrieve, edit and share, as well as to archive electronic documents with clearly structured file storage.

Whether analog or digital, all documents and data are stored in long-term readable formats, in the right context and audit compliantly. It’s the ideal way to handle team and project work with seamless integration into SAP and other ERP systems, as well as your CRM and Microsoft Office. You also benefit from full compliance with standards up to and including the EU GDPR.

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ECM is a digital workspace


Benefits of ECM

An ECM system has many benefits not only for users, customers and business partners, but also for your IT team and the entire company. It digitalizes your paper-based processes and helps you easily navigate the path to digital transformation — so you can safeguard your long-term competitiveness and simplify work for all parts of the organization.

How ECM benefits users

An ECM system puts information at users’ fingertips so they can respond to inquiries and process transactions faster, creating maximum information transparency. With a single point of access for all users, everyone knows which information is stored where at all times — resulting in time savings of around 80–90%.

How ECM benefits customers and business partners

Swift, professional responses to inquiries, purchases and emails, and highly competent answers to customer questions are crucial to delivering top-quality customer service. An ECM platform allows you to meet these high demands and expectations.

How ECM benefits IT

Many companies are bogged down by complex IT landscapes consisting of a patchwork of file servers, inboxes and various archiving and document filing systems. An ECM platform integrates — and thus eliminates — these information silos, consolidates your system landscape and offers a platform on which to realize diverse solution approaches. And for IT, it reduces administration and budgetary pressures.

How ECM benefits companies

Whether for users, customers or the IT department, ECM offers lasting benefits for all areas of the company. It boosts employee performance, increases collaboration, enhances product and service quality, heightens information security, speeds up value creation and has a positive impact on efficiency.

ECM manages documents & data

ECM handles all documents from A to Z:

Why & where you should use ECM

Ultimately, all companies share the need for a platform on which they can store and protect information, and make it available to other employees as quickly and easily as possible. Forget working with lots of different approaches: if you want to make this process as efficient as possible, it makes sense to choose an ECM solution.

ECM systems are specially designed for company-wide use and can be deployed in virtually endless scenarios, from single departments to entire companies. By offering extensive flexibility and scalability, an ECM platform can be easily extended to include more use cases, meaning even individual departments can jump on board and use the software.

ECM covers a huge range of applications and is always adaptable to the exact requirements of specific company areas. While some functions — such as filing HR documents or managing contracts — can be restricted to defined departments, other parts of the platform remain accessible to the entire company. These include purchasing, IT, HR, management, production and development, quality management, accounting, legal, sales and more besides.

ECM systems are universally deployable solutions which are fully adaptable to the diverse requirements of an industry. While all industries need solutions for secure invoice retention, etc., others, like the financial services or insurance sectors, need to be able to, e.g. store credit cards or process applications and claims. Regardless of how files are structured or processes are run, an ECM system is customizable to unique industry requirements to ensure that all essential areas are covered.

ECM and Doxis4

Doxis4 is the innovative, Europe-leading ECM software application. It is already successfully deployed across entire companies and industries. It allows documents and data to be

Do you have any questions?

We are happy to answer your questions about Doxis4 enterprise content management. Would you like to experience Doxis4 firsthand? We would be pleased to give you a live demonstration of Doxis4 — also at your place of business! We look forward to hearing from you.

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