More service —
less work

Doxis subscription customers now benefit from three brand-new, extended service and support packages available in Silver, Gold and Platinum to meet their needs. You focus on your business, we will do the rest!

The benefits at a glance

1. Exclusive access to the latest innovations & features

As a subscription customer you have exclusive access to a stream of intelligent search and content understanding innovations and features in Doxis. Updates, patches and fixes are installed automatically.

2. Extended service and support services

Maintenance and administration directly from the vendor. We handle end-to-end operation of your Doxis platform, roll out updates and optimize your environment. We reduce work for your IT experts with system monitoring and support. A range of packages offer up to 24/7 availability.

3. Maximum flexibility and scalability

We scale with your business! Adapt users, volumes and storage capacities to your needs with full flexibility.

See the benefits for yourself!

The new Doxis ICA service packages at a glance

Three comprehensive service packages plus optional add-ons: Our packages offer up to 24/7 availability, end-to-end operation of your Doxis environment, and smooth running at all times.


Video: Enhanced managed services & support packages

In this short video, we present the Doxis Intelligent Content Automation service packages and our software subscription service.


Subscription customers benefit from a wide range of services
in our extended portfolio

System Services

We administrate, for example, your Doxis solutions, perform regular checks and updates and report back to you, also with recommendations for improvements.

Support Services

You can reach us any time, e.g. with 24/7 support. Guaranteed response times of up to 30 minutes assure your system performance.

Mentoring Services

How can you independently ensure that your Doxis system is running smoothly? We get your admin team in shape — our Doxis experts will support you.


Philipp Gunzer
VP Customer Operations, SER

We have the answers!

Tel.: +49 228 90896 527

Do you have questions about the new service packages or how to switch your Doxis4 license to a subscription model? Want to learn more about the new service packages or request a no-obligation offer? Call or email us and we will be happy to help!


Why Doxis? Just ask our customers.

"With Doxis, users have several functionalities in one system which map their workplaces digitally and efficiently. The central platform is ideal for the IT department because maintenance and management are concentrated on just one system."

Ivonne Berger

Project Manager DIAS & Doxis4, Aktion Mensch e.V.

"With ECM from SER, each employee saves on average over 100 hours every year on document searches alone!"

Cornelius Hilbig,
Head of Digital Services / IT, Eissmann Group Automotive

Companies from all industries trust in SER

How can we help you?

+49 (0) 30 498582-0

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