DEVK: No sooner said than done — with SER's case-centric DMS

Best Practice

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Customer: DEVK insurance

To guarantee the fastest possible service, DEVK wanted to digitize its applications, policies, claims, etc. from the very beginning in inbound mail. Consequently, the insurance provider made the decision to go with Doxis4. Employees everywhere can access claims and applications in their digital workbaskets through the automated inbound mail processing system. Depending on a division’s requirements, DEVK utilizes workflow support from either Doxis4 or SAP Claims Management — which is integrated with the Doxis4 archive — for document steering. Working with eRecords for policy holders, contracts and claims, DEVK's teams can search through all divisions and business applications for further context-related insurance documents. The policy holders notice the difference in the fast and highly competent service that DEVK offers.

Customer: DEVK insurance

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