Customer Story: Bernard Krone Holding

Information for employees, customers & dealers

Bernard Krone Holding: Information for employees & customers

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Informed customer service

Whether buying vehicles, agricultural machinery or spare parts, Krone wants to provide its customers with quality products and swift service. That's why the agricultural machinery specialist uses Doxis4 across its entire group. Digital customer services, automated processes and many more ECM solutions not only enable employees to respond to customer inquiries fast — they also boost service process efficiency and ensure smooth collaboration across departments.

In our case study, you learn

How Krone uniformly manages documents & processes group-wide
How the service team can provide information even faster thanks to integrated phone software
Why automated inbound invoice processing provides planning & investment certainty
How the ECM platform is growing with eFiles & process solutions