Customer Story: Delvag

Digital insurance processes with ECM

Delvag: Digital insurance processes with ECM

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Measurable efficiency gains in claims handling

Expedited claims processing, fewer errors — and no need for extra staff: The Lufthansa insurance provider Delvag meets these goals with Doxis4. The ECM platform not only streamlines claims management by up to 10% — it also creates the basis for future digital services that will drive up customer satisfaction further.

In our case study, you learn

  • How cross-disciplinary processes translate into efficiency gains for the insurer
  • How end-to-end process compliance enhances quality at Delvag
  • How employees are involved from the outset & why they particularly enjoy working with Doxis4
  • Why the ECM platform creates the basis for more digital customer services