Customer Story: DEVK

Process-centric insurance management

DEVK: Process-centric insurance management

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Expedited claims processing

The number one strategic target of DEVK is first-class customer service. This is only possible with fast and transparent application, policy and damage-claim processing. That's why the insurer uses Doxis4 to manage tasks and documents across multiple locations and departments — even in the integrated customer portal.

In our case study, you learn

  • Why expedited insurance processes are of strategic importance for DEVK
  • How the insurer achieves this goal using the Doxis4 ECM platform
  • Across which divisions DEVK deploys Doxis4 to decentrally manage documents & tasks
  • How to ensure a successful customer dialog via Doxis4 & the customer portal