Customer Story: Stadtwerke Frankenthal
Launch of customer & household connection eFiles
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Better service, better administration
Stadtwerke Frankenthal manages 30,000 household connections. The corresponding customer documents and other paperwork number in the millions. Stadtwerke Frankenthal's legacy archive was no longer up to the job. The company switched to Doxis4 — and rolled out the ECM platform not only for archiving, but also for managing its entire repository of information and processes. From administration to customer service and beyond, the migration benefits many departments.