Customer Story: Stadtwerke Frankenthal

Launch of customer & household connection eFiles

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Better service, better administration

Stadtwerke Frankenthal manages 30,000 household connections. The corresponding customer documents and other paperwork number in the millions. Stadtwerke Frankenthal's legacy archive was no longer up to the job. The company switched to Doxis4 — and rolled out the ECM platform not only for archiving, but also for managing its entire repository of information and processes. From administration to customer service and beyond, the migration benefits many departments.

In our case study, you learn

Why Stadtwerke Frankenthal chose SER & Doxis4
How the ECM solution benefits customer service & administrative processes
How digital customer & household connection files make information available — fast
Why users particularly like working with the Doxis4 ECM platform