Customer Story: Sunrise Communications

Best customer service thanks to company-wide ECM

Sunrise Communications: Best customer service thanks to company-wide ECM

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Sunrise serves over three million customers. With so many customers, the document volume is likewise high. Responding to inquiries and processing contracts swiftly means employees in Switzerland all need access to up-to-date information — in not one but three languages. That's why Switzerland's largest private telecommunications provider has launched an ECM platform for company-wide digital information and process management — Doxis4.

In our case study, you learn

  • Why & how Sunrise enhances customer service with ECM
  • How the provider successfully collaborates across locations & languages
  • How integrating Doxis4 & the customer portal benefits the company
  • How Sunrise protects & securely stores sensitive customer information