Customer Story: Westfalen Gruppe

Efficient processes & simpler customer service

Westfalen Gruppe: Efficient processes & simpler customer service

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ECM for all departments

Today, Westfalen Gruppe digitizes everything from orders and delivery notes to invoices, meter reading cards and inventory documents directly upon arrival using Doxis4, and makes the documents available company-wide. The energy supplier has also digitized its downstream processes using the ECM platform. Not only does this streamline administrative workflows — most importantly, it also substantially cuts the time needed by the customer service team to search for information and manage documents. The ECM platform now supports virtually all departments with solutions tailored to their needs.

In our case study, you learn

  • Why Westfalen Gruppe digitizes inbound mail company-wide
  • How meter reading cards & invoices are processed automatically
  • How integrating the customer portal with Doxis4 benefits customers & employees
  • How SAP & Doxis4 provide a 360° view of information