Customer Story: Westfalen Gruppe
Efficient processes & simpler customer service
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ECM for all departments
Today, Westfalen Gruppe digitizes everything from orders and delivery notes to invoices, meter reading cards and inventory documents directly upon arrival using Doxis4, and makes the documents available company-wide. The energy supplier has also digitized its downstream processes using the ECM platform. Not only does this streamline administrative workflows — most importantly, it also substantially cuts the time needed by the customer service team to search for information and manage documents. The ECM platform now supports virtually all departments with solutions tailored to their needs.