Electronic customer files with Doxis4

The customers notice that our processing speed is higher due to the fact that we respond so much faster. We are now able to answer a customer inquiry within two days. This is technically feasible because of Doxis4.

Alexander Erpenbach, Head of the Policy Department for the divisions Property, Liability, Accident, Automotive Insurance and Customer Center Service, DEVK

Access the Doxis4 customer eFile directly from your CRM platform. Retrieve all documents, integrated CRM data and transactions relating to the customer using the full-text search, customer number or contract reference. Or have the system display, say, all the customer's orders from the last three months. It's easy! Has a document changed or a new process instance been created? Doxis4 can notify you at any time about changes so you always stay up to date and ready to provide information.

Our business processes are much faster and more efficient thanks to the electronic contract, customer and supplier files and the fact that the Doxis4 solution is fully integrated into SAP.

Ulrich Peekhaus, Head of IT, KNIPEX-Werk C. Gustav Putsch KG

With Doxis4, you play it safe when it comes to liability matters and complaints. Your electronic customer files document the entire customer history seamlessly. In parallel, you comply with all audit-proof archiving requirements, like the 10-year retention period for offers and orders. Doxis4 is also EU GDPR-certified, so you are assured that all sensitive customer data is managed compliantly.