With the launch of the electronic records connected to our ERP system Infor, every employee has access to all information relevant to their work.
Werner Höltl, Application Manager (Finances), Duravit AG
Electronic customer files with Doxis4
The customers notice that our processing speed is higher due to the fact that we respond so much faster. We are now able to answer a customer inquiry within two days. This is technically feasible because of Doxis4.
Alexander Erpenbach, Head of the Policy Department for the divisions Property, Liability, Accident, Automotive Insurance and Customer Center Service, DEVK
Access the Doxis4 customer eFile directly from your CRM platform. Retrieve all documents, integrated CRM data and transactions relating to the customer using the full-text search, customer number or contract reference. Or have the system display, say, all the customer's orders from the last three months. It's easy! Has a document changed or a new process instance been created? Doxis4 can notify you at any time about changes so you always stay up to date and ready to provide information.
Excellent service makes for happy customers
Electronic customer, order and supplier files mean you always have the information you need at your fingertips. Start your journey to service excellence with an array of additional Doxis4 solutions.Read now
Our business processes are much faster and more efficient thanks to the electronic contract, customer and supplier files and the fact that the Doxis4 solution is fully integrated into SAP.
Ulrich Peekhaus, Head of IT, KNIPEX-Werk C. Gustav Putsch KG
With Doxis4, you play it safe when it comes to liability matters and complaints. Your electronic customer files document the entire customer history seamlessly. In parallel, you comply with all audit-proof archiving requirements, like the 10-year retention period for offers and orders. Doxis4 is also EU GDPR-certified, so you are assured that all sensitive customer data is managed compliantly.
Find out more about electronic customer files in practice:
Interested in finding out more?
We are happy to answer your questions about Doxis4 enterprise content management.
Would you like to experience Doxis4 firsthand? Schedule your personal live demo of Doxis4 or arrange for us to visit your company to show you its potential live and up close. We look forward to hearing from you!