from application to claims settlement

ECM for insurance providers

ECM for insurance providers

Revolutionize your processes with Doxis4 and offer your policy holders superior service.

What makes a first-rate insurer? Perfect service! With Doxis4, you process applications, damage claims and settlements faster than ever before. Intelligent processes manage documents across multiple locations — transparently and in compliance with the EU GDPR. Doxis4 also ensures the right information is always at your fingertips thanks to a 360° view of all policy holders. Publish all the latest information quickly and easily online via customer portals and apps. Offer superior service with Doxis4 — digital throughout, from application to settlement.

ECM solutions for insurance providers

Policy holder & claims files

Electronic files pool all applications, damage claims, appraisals, correspondence and data from systems including SAP Claims Management, correspondence management systems, CRM and more.

Intelligent inbound mail

From letters and emails to online applications, the digital inbound mail function converges, archives and distributes all mail to insurance advisors across all locations according to their area of responsibility and workload.

Automated claims settlement processes

Doxis4 manages applications, damage claims and settlements efficiently and free of errors: from appraisals and release processes, through to approval, payment capture and posting.

Digital services for your customers

Customer portals and apps benefit from Doxis4 integration: Policy holders receive all important information without delay — and can also upload information themselves directly via the portal.

These insurers are already working with Doxis4

The advantages of Doxis4


Process cases rapidly & transparently


Provide accurate information to policy holders faster than ever


Realize cross-location processes & information access


Protect policy holder data with full traceability (EU GDPR)


Work with external experts & customers efficiently & securely


Safeguard audit-proof archiving of all relevant documents


Tailored solutions for insurance providers

Applications, damage claims, policies: High document volumes are commonplace for insurance providers. Read on to find out how to process, manage and store documents transparently and efficiently with Doxis4.


Intelligent information management

Doxis4 uses artificial intelligence to perform content analytics:

Your key to intelligent information management.

Intelligent searches

Find relevant information about all source systems and receive suggestions on similar content, cases, experts and more.

Sentiment analysis

Doxis4 recognizes emotions and prioritizes inquiries from policy holders by their urgency — a prerequisite for superior service.

Risk assessment & fraud prevention

Doxis4 detects invalid policy clauses, attempts at insurance fraud and much more to minimize the risk for you.

Best Practice

2,000 claims a day

Whether its applications, policies or damage claims, DEVK processes everything digitally — beginning with inbound mail. Read on to find out how the insurer settles up to 2,000 claims daily with Doxis4 and keeps policy holders up to date via the customer portal.


Doxis4 is available in 12 languages

Multilingualism & Unicode capability make Doxis4 the ideal ECM platform for multinational deployment.

Doxis4 is highly scalable with a multitenant architecture that can be deployed globally and managed centrally. Doxis4 is available in English, German, French, Spanish, Portuguese, Italian, Polish, Russian, Turkish, Chinese, Hungarian and Arabic. With Doxis4, international insurers can provide their employees all user interfaces and metadata in their local languages.

Data protection compliant

Doxis4 transparently protects personal data.

Doxis4 not only protects the sensitive personal data of your policy holders against unauthorized access, manipulation and loss, but you can also verifiably delete personal data — Doxis4 is EU GDPR-certified. What's more, Doxis4 automatically complies with legal retention periods and stores all tax-related documents in line with audit and compliance requirements.


Discover Doxis4!

Process automation, digital document management, secure collaboration with external legal counsel, appraisers and customers: Doxis4 offers solutions for your company-wide digitalization — across all locations and based on a single ECM platform. Get ready for your future as a digital insurer with Doxis4!

Discover Doxis4

Contact us! We are happy to answer your questions about Doxis4 enterprise content management. Would you like to experience Doxis4 firsthand? We would be pleased to give you a live demonstration.