ECM for insurance providers
Electronic files with workflow management have made our claims settlement perceptibly more efficient and has eased collaborative work and cross-departmental cooperation. They form the basis for new digital services for our customers and partners.
René Schmalen, Head of Claims, Delvag Versicherungs-AG, Lufthansa Corporation
First-class customer service
A successful insurance provider offers first-class customer service! Don’t leave your customers waiting. Doxis4 helps you to ensure short response times, direct communication and quick underwriting and claims processes. With excellent customer service, you gain the loyalty and satisfaction of your customers — and ensure sustainable growth.
The customers notice that our processing speed is higher due to the fact that DEVK responds so much faster.
Alexander Erpenbach, Head of the Policy Department for the divisions Property, Liability, Accident, Automotive Insurance and Customer Center Service, DEVK
Compliance & data protection covered
Doxis4 verifiably protects personal data.
With Doxis4, you can fully protect customer data from unauthorized access, manipulation and loss. At the same time, you can also demonstrably delete personal data, when needed – Doxis4 is EU GDPR-certified. Fulfill legal retention periods with Doxis4 automatically. You can also store all tax-related documents in an audit-proof and legally compliant way.
Information was stuck in silos across the company. But we need this information to be available wherever our employees have direct contact with customers. It was time for a company-wide ECM strategy.
Markus Saladin, Head of the ECM Program, Helvetia insurance, Switzerland
A guide to automated & customer-centric case management
An in-depth look at what case management must deliver today to meet policyholder needs: with insurance case studies and actionable insights to digitally transform your business processes for long-term agility.
Do you have any questions?
We are always available to help you identify ways to overcome your challenges in insurance with enterprise content management.
Or would you like to experience Doxis4 first hand? We will be happy to present Doxis4 to you personally – in a live demo or directly at your company. We look forward to hearing from you!