Doxis4 Federal Authorities and Pension Funds (eGovernment)

Digital transformation in public administrations

The German federal government has declared the digital transformation as one of its objectives. With its eGovernment initiatives and laws, including the eGovernment law EGovG, the Digital Agenda 2014-2017 and the Digital Administration 2020 program, the transformation is well underway. By launching these, the interaction between citizens and businesses with government officials is streamlined, making administration on all levels faster and more efficient. A key element of the German federal government's digitalization strategy is the electronic record. The eRecord will support administrations on federal, state and municipal levels. It will be launched throughout most federal states by 2020 or 2022. With Doxis4 and Prodea eVerwaltung, SER provides public administrations with a comprehensive portfolio for implementing modern eGovernment solutions — from case processing to records management and electronic record filing.

Successful eGovernment projects with Prodea and Doxis4

There are many success stories that demonstrate well how public administrations become modern service providers. From inbound mail to records management with electronic archiving, electronic record plans and structure eRecord filing, to electronic case processing: SER's eGovernment solutions currently support over 35,000 civil servants and employees in public service in their daily work. The eGovernment solutions by SER help users to quickly and precisely handle cases. They provide users a secure access to information, independent of time and location. They shorten processing times, increase accountability and transparency of the administrative actions, and lower administrative costs.

SER — the eGovernment specialists

SER is your highly capable partner for your digital transformation. As a pioneer in eGovernment, SER has been a reliable partner for public authorities and institutions for over 20 years now. We help them to create modern administrative systems. Already in 2002, SER — back then, the first vendor in the German market — offered a DOMEA-certified eGovernment solution. With Prodea eVerwaltung, a standard solution for eGovernment, SER's experts in this area developed a custom-fit solution for modern administrative work. The 35,000 satisfied users confirm Prodea's high product quality and the excellent industry know-how of SER's eGovernment team.

Find out more about eGovernment solutions with Doxis4
DEGES Deutsche Einheit Fernstraßenplanungs- und -bau GmbH

It’s DEGES’ responsibility to plan traffic routes economically, to steer projects cost-consciously, to streamline construction measures, and much more.

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Landschaftsverband Westfalen-Lippe

The LWL relies on integrated ECM from SER across all of its departments. It uses electronic records, archiving, auditing and the KTQ handbook.

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City of Göttingen

Göttingen City Council relies on eGovernment and has introduced records management with electronic records
and electronic complaint management from SER.

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13 languages for 137 countries

The integrated enterprise content management suite Doxis4 is available in the following languages which cover 137 countries:

English, German, French, Spanish, Portuguese, Italian, Polish, Russian, Turkish, Chinese, Hungarian and Arabic.

Bridging workplaces across languages

Globally active companies need a sound strategy and high-performing IT infrastructure to support their international information management. This requires Unicode-capable, scalable and multi-organization-capable architectures for ECM and BPM services — such as those offered by Doxis4 — that can be rolled out globally and managed centrally regardless of language or location. This is a major success factor for companies.

Doxis4 is available in 13 official languages for 137 of the 195 UN countries. This means that globally operating companies can provide their employees the entire Doxis4 iECM suite (user interfaces and metadata) in their local languages.

Exclusive +Content for registered users
Experience ECM Excellence with the Digital Workspace

Experience ECM Excellence with the Digital Workspace

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Invoice processing - Doxis4 InvoiceMaster

Invoice processing - Doxis4 InvoiceMaster

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Doxis4 Contract Management

Doxis4 Contract Management

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Short best practice: City of Göttingen
Best Practice

City of Göttingen: Records management with electronic records and electronic complaint management

Best Practice »
DEGES - Bringing together what belongs together
Best Practice

DEGES - Bringing together what belongs together - Cross-site transport projects and ECM

Best Practice »
Electronic records
Fact Sheet

Doxis4 Records & Relationship - Electronic records/eFiles/Cases

Fact Sheet »

The SER Group is located across 22 international locations and works with a network of experienced partners in many other countries. Please select a city to learn more about the SER office closest to you.

  • Bonn (headquarters)
  • Wien
  • Madrid
  • Warschau
  • Paris
  • London
  • Zürich
  • Berlin
  • Klagenfurt
  • Amsterdam
  • Pasching/Linz
  • Shanghai
  • Oberentfelden
  • Frankfurt am Main
  • Hamburg
  • Neu-Delhi
  • München
  • Münster
  • Stuttgart
  • Moskau
  • Dresden
  • Lissabon