Your service advantage
in every Doxis4 project

SER Group Professional Services

Strength in numbers

Our Professional Services team is there for you

Expertise

We help over five millions users in countless projects

SERvice

Consultation, project implementation, direct customer support & a broad partner network

We are there for you

Enhance the impact of your Doxis4 solutions in your company!

Organizational and technological concepts, implementation, worldwide roll-out and further development: The SER Group Professional Services team and its integration partners offer it all. Working together with you, we make sure that your Doxis4 platform is successfully launched and efficiently deployed: from individual solutions for special areas with short implementation times to highly complex, company-wide platforms for corporations: We are there where you need us to be.

Your ECM professionals

Specialized consultants

Our technical consultants implement the infrastructure (databases, operating systems, etc.) that your business needs. ECM consultants are there to ensure that your Doxis4 solutions are optimally customized. Organizational consultants, with their know-how about IT projects, complete the Professional Services team.

Certified project managers

Our project team members receive project management training as a standard. Project managers are also certified, e.g. PMP, Prince 2, IPMA. To stay up-to-date for your projects, our PS team receives regular further training and comprehensive project documentations.

Strong teams

Many of our Professional Services team members are specialized in specific product areas or topics. We put together teams that will be able to implement your project best -- from department- to industry-specific ECM solutions, to global, multilingual scenarios, including integrations with, e.g., SAP, Microsoft, Salesforce, Oracle and many more.

This is how we make you successful

At the SER Group, we provide everything from one source: The combination of software licenses and services as well as functioning as a general contractor and fully integrating our partners — this is a given for us.  It’s our goal to find integrate your Doxis4 solutions in the best way possible into your organization and IT landscape.

Management consulting

Which organizational and technical possibilities will help you meet your needs? We can help you find the answers. We show you efficient, profitable and high-performance options that you can effectively integrate into your IT infrastructure.

Status quo check

Our status quo check focuses on your needs, goals and requirements. It factors in your organizational procedures and IT equipment What’s more, it reveals improvement potential and streamlining possibilities.

Creating a specification sheet

Based on the status quo check, our specialists create a specification sheet for your hardware and software. The detailed document covers all of the desired functions, adjustments and use cases. You, of course, determine the required system configuration.

Project implementation

The project plan covers the preparation, concept, implementation, installation, prototyping, test and roll-out. We support you throughout all project phases — on site or via online access to your system. We are happy to put together a procedural documentation in line with regulatory requirements.

You can rely on us for these services

Project management

Business process consulting

Rough & well-defined concept

Software adjustments & maintenance

Software implementation

Integration into many different applications

System launch in productive system

Go-live support

Creation of procedural documentation

Support in certification measures

Discover Doxis4

Contact us! We are happy to answer your questions about Doxis4 enterprise content management.

Would you like to experience Doxis4 firsthand? We would be pleased to give you a live demonstration.