Cognitive services:
AI & machine learning on the Doxis4 platform

Better resource deployment

Automated processes & intelligent support for users — cognitive services make you faster and capable of achieving more with the same resources.

AI for all use cases

Uniformly apply the deeply integrated AI functions in Doxis4 for better solutions & processes and mine valuable content, regardless of its storage location.

Transparent results

Knowing the logic behind AI methods and their outcomes factors heavily in business decisions and helps you to optimize your business & minimize risks.

Company logo

Since we started using the Doxis4 Classification & Extraction service, inbound mail is forwarded to the right team members much faster than before. We can now respond on the same day. Our project partners are particularly happy to get the answers they need, quicker than ever."

Ivonne Berger, DIAS & Doxis4 project lead, Aktion Mensch e.V.

(Partially) automate business processes

Labor-intensive manual tasks frustrate your business success — ML methods integrated into document management & processes expedite workflows & enhance the quality of your results.

Support users with AI

Use Doxis4 Cognitive Services to classify documents, generate metadata, improve the search experience and much more, and free up users from performing monotonous routine tasks.

Make sound decisions

Doxis4 assists users with complex tasks via smart assistance functions that suggest similar documents, experts, suitable workflow steps and more.

Keep customers & partners happy

Improve & expedite your business processes with Doxis4 Cognitive Services and ensure your products & services reach customers fast and in perfect quality.

Harness information & minimize risks

Don't just store unstructured data — harness its value! ML methods recognize patterns, find relevant content, extract metadata & help shed light on risks.

Automated machine learning (AutoML)

The deeply integrated AutoML technology in Doxis4 enables your users to quickly train & deploy new AI models without the need for in-depth machine learning know-how.

These companies already work with Doxis4 business process management solutions


Shed light on the darkness

With every business process, every customer contact and every negotiation with business partners, the amount of data and information in your company grows. Like an iceberg, however, a large part of it disappears under the surface — over 80%, experts say. Information and insights are buried as dark data. With the integrated cognitive services of Doxis4, you can tap this wealth of information — and harness it for intelligent information management and business process digitalization.

Doxis4 Cognitive Services shed light on dark data

AI is there for you

AI and machine learning technologies improve the way we work.

Automation

Routine tasks take a lot of time and are monotonous. Intelligent automation frees up users. For example, by automatically and correctly classifying documents and assigning them metadata — all the way to fully automated processes. This means more time for creative and interesting tasks that generate value for your company.

Assistance

Document management, collaboration, eFiles and workflows are applications created for people. Doxis4 Cognitive Services make your work easier, better, faster and more efficient, e.g., identifying similar or supplementary content and helping you to find experts or the right workflows.

Best practice

Doxis4 is a system that offers users multiple functionalities for digitizing and digitalizing their work and realizing huge efficiency gains. The centralized platform is great for our IT team, as it pares down maintenance and upkeep to just one system.

Ivonne Berger, DIAS & Doxis4 project lead, Aktion Mensch e.V.

Read now

Dr. Gregor Joeris, CTO of the SER Group

We develop software for people, therefore it is our goal to automate routine tasks and to help people in their daily work with intelligent tools. To make this happen, we are constantly adding cutting-edge technologies to our cognitive services. Our many years of experience with machine learning for content and processes pay off here.

Dr. Gregor Joeris, CTO of the SER Group


Get to know Doxis4 live!

In a live demo or at your place of business.
 

Arrange a Live Demo


Intelligent to the core

Doxis4 is the first content services platform that has cognitive services at the core of the platform — making all applications running on the Doxis4 platform more intelligent. These services combine the latest AI technologies with proven methods for classification & extraction, text mining in unstructured documents, and for text analyses.

With the Doxis4 AutoML technology, data scientists work more efficiently and companies benefit from AI without the need for in-house experts. Doxis4 Cognitive Services are based on the experience and know-how of four generations of machine learning in document management, enterprise content management and business process management.

Doxis4 Cognitive Services — an overview
Extraction Classification Language recognition Intelligent search Understands speech Similarities & recom- mendations

Business documents

  • Extract key terms
  • Field and table extraction
  • Rule-based & ML-based
  • Name entity recognition (NER)
  • Understand correlations

Images, audio & videos

  • Adds metadata
  • Recognizes objects
  • Extracts texts

Images/structure

  • Layout classification
  • Content classification
  • Page separation
  • Document structuring

Intelligence

  • Recognize sentiment/emotions
  • Recommend experts
  • Identify topics

Speech-to-text

  • Convert speech input/audio recordings into machine-readable text
  • Uses market-leading external tools/APIs

Similar content

  • Find similar documents
  • Find similar text passages
  • Find experts

New analytics options

  • Significant terms aggregation
  • Automatically cluster search results

NLP

  • Understands natural language
  • Recognizes language, intention and entities

Interaction examples

  • Make search queries
  • Create tasks
  • Query status
  • Have tasks completed

Ad hoc learning

  • Learn dynamically from any document pools
  • Categorize documents of a process spontaneously

Recommendation example

  • Recommend way to handle case
  • Adjust workflow steps
  • Documents/files from similar cases

White paper

Content analytics in an enterprise context

With the flood of news about artificial intelligence, it’s hard to understand which content analytics methods even make sense in an enterprise context. In this white paper, you’ll find out which approaches will enable you to reach your goals quickly and efficiently.

Read now

Where are Doxis4 Cognitive Services applied?

AI/ML-based content analytics open up countless use cases, e.g.:

Topic classification

Automatically classify documents, images, audio files & videos into taxonomies or assign the corresponding metadata.

Document type classification

Automatically recognize & classify document types — especially during inbound mail processing.

Sentiment analysis

Identify emotions in emails, digitized correspondences or social media posts to, for example, optimize your customer service.

Named entity recognition (NER)

Recognize & extract names of people, places, companies, institutes, etc., e.g. personal data (EU GDPR).

Risk/fraud identification

Uncover patterns & anomalies in documents to identify risks, e.g. invalid contract clauses/attempts at fraud.

Expert identification

Helps users to quickly identify experts in specific areas of a company, e.g. when information is required in workflows.

Build on Doxis4

Discover Doxis4!

In addition to enhancing all Doxis4 services and their applications, Doxis4 Cognitive Services also build on the strengths of the ECM platform: electronic files place documents into their business context, automated workflows guide them throughout the company, DMS makes it easier to work on documents in a traceable way, and so much more. This forms the foundation for company-wide digitalization!

Doxis4 Cognitive Services: Technical highlights

  • Cognitive services — a core component of the Doxis4 platform
  • Automated machine learning (AutoML)
  • Classification & extraction for all content in Doxis4
  • Uniform: all inbound channels & a wide variety of formats
  • Machine learning-based layout & content classification
  • Machine learning & rule-based extraction methods
  • Natural language search queries (NLP)
  • Named entity recognition (NER) & sentiment analysis
  • Constant updates & extensions
More details

Gartner Critical Capabilities for Content Services Platforms 2019*

SER has been recognized in the 2019 Gartner Critical Capabilities for Content Services Platforms (CSP)* report, which analyzes 19 different platforms, their capabilities and suitability for various use cases. Download your complimentary report to find out how SER’s Doxis4 platform stacks up.

Discover Doxis4

Contact us! We are happy to answer your questions about Doxis4 enterprise content management.
Would you like to experience Doxis4 firsthand? We would be pleased to give you a live demonstration.

We look forward to hearing from!