This is how you succeed

SER is looking for an experienced Cloud Support Analyst to expedite issue resolution with diligent attention to details and a high degree of accountability for our fast-growing SaaS system. As part of our support team based in Oporto, you will also help maintain our cloud system, provide post-issue analysis, and serve as a program resource for delivering SLAs that impact system availability, scalability, reliability, and security for SER’s SaaS cloud offering.

  • You will run incident resolution, facilitating teamwork with other departments as required
  • You will be available on call 24/7 for incident resolution in case an availability alarm is triggered
  • You will check SER cloud system diagnostics, investigate system performance issues, monitor availability, and document issues as appropriate in order to meet the SLAs in place
  • You will build scripts for operational automation and incident response
  • You will work with development teams and professional services to troubleshoot more complex issues
  • You will provide and deploy cloud tenants for new customers via public clouds
  • You will integrate cloud tenants with the customer’s premises and users via the web
  • You will contribute to the SOC2 certification process in accordance with industry standard methodologies

This is what you bring to SER

  • You have a university or BTEC diploma in Information Technology, or in a related technology field or a comparable education
  • You have experience in support
  • You have at least 3 years of experience in the following areas:
    • Systems administration in Linux/Unix and Windows
    • Networking (TCP/IP, DNS, VPN, etc.)
    • Experience with some scripting languages such as Shell, Ruby, Python, etc.
  • Initial experience in the following areas is desirable:
    • AWS or Azure services
    • Exposure to security concepts/best practices
    • Expertise in IPsec, VPN, load balancing, routing protocols, SSH, network monitoring/troubleshooting tools
    • Experience with disaster recovery concepts and corresponding backup/restore policies
  • You are passionate about learning more about the latest technologies and are open to being available for on-call support work – including overnight
  • You enjoy teamwork and communication in English

What if you’re not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep; so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

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Carolin Meiser
SER Human Resources

Apply now!

SER is one big family with flexibility and great benefits as well as a modern office with first-class equipment.

Interested in finding out more?
Write to us or give us a call:

Tel.: +49 228 90896-0

Apply now!