The SER Group management team
A high level expertise from decades of experience and an innovative spirit — this is what the SER Group stands for. Meet the people who are empowering you to successfully make the jump into the digital future.
Sven Oliver BehrendtChief Executive Officer
Sven Behrendt is the CEO of SERgroup Holding International GmbH since May 2021. In his leadership role, Behrendt‘s primary goal is to accelerate the growth and strategic further development of the SER Group. Driving the SER Group’s cloud/SaaS business and the firm’s internationalization are his focus areas. Prior to his appointment as CEO, Behrendt was Chief Operating Officer of the SER Group for two years.
Originally from Hamburg, Germany, Behrendt started his career with the SER Group in 1992. He is one of the founding members of the Hamburg office and built its Professional Services team. For more than 25 years now, he has been bringing his extensive experience and passion for ECM into countless strategic projects.
Dr. John BatesExecutive Chairman
As Executive Chairman, Dr. John Bates works closely with the Management Board on driving the international growth and strategic development of the SER Group. Bates has many years of experience in the development of software companies and holds a PhD from the University of Cambridge in Computer Science. Before his appointment as Executive Chairman, Bates was CEO of Eggplant, a leading UK-based provider of digital automation intelligence. He is also currently an Independent Non-Executive Director of Sage, the UK’s largest listed tech company.
Dr. Gregor JoerisChief Technology Officer
In addition to his role as a Managing Director of SERgroup Holding International GmbH, Dr. Gregor Joeris is also the innovative mind behind SER's technologies & products.
Dr. Joeris studied Computer Science at RWTH Aachen University and received his PhD in Bremen, Germany. As the Chief Technology Officer and a Managing Director of SER Software Technology GmbH, Dr. Joeris is responsible for the design and further development of SER's flagship product Doxis4.
Holger KliebeChief Financial Officer
Holger Kliebe is the Chief Financial Officer (CFO) of the SER Group and is responsible for the areas of Finance, Controlling, Legal, Facilities, Order Processing and Administration. With his expertise in strategic development, change management and internationalization, he plays a key role in supporting and accelerating SER’s upward growth trajectory. His dynamic approach and know-how in software and digitalization make him the perfect fit for the SER management team.
In his previous position, Kliebe was the Director of Finance & Administration and Member of the Management Board at the software firm INFORM GmbH. He was also a Member of the Supervisory Board of logisticar GmbH and held a variety of global executive positions at firms such as Klaus Steilmann GmbH & Co. KG and the Grünenthal Group. He has over 18 years of experience in finance on both operative and strategic levels.
Stefan ZeitzenChief Sales Officer
Stefan Zeitzen is a sales specialist with extensive international experience. As the Chief Sales Officer of the SER Group, he spearheads the further development of the Group’s sales, presales and marketing activities on a global scale. A native of the German Rhine region, Zeitzen’s primary focuses are on boosting software revenue and SaaS business.
Zeitzen, who is trained in information electronics and loves scuba diving, places great value in staying in close contact with SER’s customers and employees. Through these exchanges, he finds inspiration and develops new ways to drive the SER Group’s business growth. As a strategist and a person of action, Zeitzen is deeply invested in turning ideas into reality and achieving measurable success.
Kurt-Werner SikoraManaging Director
Kurt-Werner Sikora is a Managing Director of SERgroup Holding International, SER Solutions Deutschland GmbH, and of many of SER's subsidiaries. For more than 30 years now, Sikora has been a member of SER's management team. Since the mid-1980s, Sikora has dedicated his career almost exclusively to the world of IT. He has degrees in both Economics and Law.
Klaus EulenbachManaging Director
Klaus Eulenbach is a Managing Director of SER Software Technology GmbH, Doxis4 Cloud & Storage Services GmbH & S.E.R. Solutions Polska Sp. z o.o.
Eulenbach, with a degree in Computer Science, has been devoted to driving the SER Group's software development and quality assurance for over 25 years now — from the early years of electronic archiving to document and workflow management, leading into the current Doxis4 ECM platform.
Janine TrinkausVice President of People & Culture
As the Vice President of People & Culture, Janine Trinkaus is responsible for the international HR strategy of the SER Group.
With many years of experience working in human resources, Trinkaus places great value in the further development and advancement of employees. Encouraging togetherness, open lines of communication and a culture of trust are her biggest priorities. In line with this, she is passionate about ensuring a true work-life balance and a modern workplace. Together with her highly committed HR team, she is forging solutions to ensure the success of this transformation process.
Stefan GirmannVice President, Professional Services
Stefan Girmann is the Vice President of Professional Services DACH and leads SER's Frankfurt/Main branch.
Girmann holds a degree in Computer Science from the University of Koblenz-Landau in Germany and Montana State University in the US. He has played a key role in SER's project business for 20 years now. His ECM expertise has helped countless customers from the banking sector to achieve digitalization success.
Jair GodschalkVice President, Sales
Jair Godschalk is a Vice President of Sales in Germany, Austria and Switzerland. Godschalk has worked over 20 years in ECM projects in diverse industries and business areas. He utilizes his expertise to help companies in their decision-making and ECM implementations.
In his early years while working at his family's software company, Jair Godschalk, who was born in the Netherlands, was already enthusiastic about getting people excited about digital solutions. Throughout his career, Godschalk has held a wide variety of positions and responsibilities in which he’s demonstrated his passion for customer satisfaction: in sales, international project management, professional services, product management and development. As the Head of the SER branches in Stuttgart and Munich in Germany, he strives to provide his team an environment where they can continuously grow and learn. In his private life, he is also a digital enthusiast.
Nabil Ben AbdallahVice President, Sales
As Managing Director of SER Software Solutions Middle East Ltd. and Vice President of Sales, Nabil Ben Abdallah spearheads the SER Group’s operations and growth in the Middle East and North Africa region. Ben Abdallah has a deep understanding of the market: Over the past 10 years, he has helped countless customers to achieve their digitalization and business automation objectives.
With degrees in Mechanical Engineering and Computer Science, Ben Abdallah specializes in building and developing high performance enterprise software sales and professional services teams. In addition to his passion for the digital world, he is also an enthusiastic tennis and football player in his free time.
Thorsten SchneiderVice President, Sales
Thorsten Schneider is responsible for Sales in Germany, Austria and Switzerland and leads existing customer and key account sales. As a Vice President of Sales, he continuously optimizes sales structures throughout the German-speaking market and sales processes inside and outside of the SER Group. Schneider has made it his goal to further grow the SER Group’s key account organization.
After completing his Engineering degree in Muenster, Germany and at California State University, Fresno, he worked for over 20 years in account & field sales management in Germany, Austria and Switzerland. In addition to an interest in topics like automation, cloud computing and SaaS, Schneider is also a sports enthusiast: He is particularly passionate about sailing — but also loves diving and playing soccer.
Philipp GunzerVice President, Customer & Managed Services
Philipp Gunzer is the Vice President of Customer & Managed Services in Germany, Austria and Switzerland and leads the SER branch in Bonn. Customer satisfaction is his highest priority, which is why he has made it his mission to ensure consistently high service quality Group-wide in every region and to offer SER’s customers customized services. To achieve this, Gunzer is focused on expanding the Group’s service teams and the managed service area.
With a degree in Computer Science and many years of experience in operative business — over 20 of which have been with SER — he is very familiar with the needs and requirements of SER’s customers. He gained his ECM expertise in various management positions, for example, in senior management in the IT sector, in software and IT solution design and development and in IT consulting and project management.
Morad RhlidManaging Director
Morad Rhlid is a Managing Director of SER Solutions International GmbH, where he is responsible for the strategic and operative business development. His international sales and marketing activities for Doxis4 focus on Europe (excluding German-speaking countries), Russia, the Middle East, Asia and South America.
Rhlid, a sales expert, has been working in the ECM sector for 20 years now. He expertise stems from his experience working in professional services, consulting and sales management.
Torsten WeilerManaging Director
Torsten Weiler is a Managing Director of Doxis4 Cloud & Storage Services GmbH. For over 25 years now, Weiler has been managing the development, production and sales of SER storage solutions, such as Doxis4 safeLock.
Together with Klaus Eulenbach, he was responsible for the building and expansion of Doxis4 Cloud & Storage Services GmbH. Since 2014, he is also in charge of all business and organizational processes of order processing and license management.
Markus D. HartbauerManaging Director
Markus D. Hartbauer is the Managing Director of SER Solutions Österreich GmbH and leads the Presales division in Germany, Austria and Switzerland. For over 20 years now, Hartbauer has worked in various functions for the SER Group throughout Europe — including positions as a Project Manager, Professional Services Manager, Product Application Manager and Chief Solutions Architect.
As a digital transformation visionary, Hartbauer advises C-levels from diverse sectors to help them develop ideas and solutions for their companies. He is also a frequent keynote speaker at conferences around the world. Hartbauer studied Business Management, Project Management/IT and User Experience Management.
Dr. Przemysław KozankiewiczManaging Director
Dr. Przemysław Kozankiewicz is a Managing Director of S.E.R. Solutions Polska Sp. z o.o., which is based out of Warsaw, Poland.
He brings almost 15 years of development expertise to SER and has been in charge of software development in Warsaw since 2005. He applies his expert know-how in particular to the mobile client of the ECM platform, Doxis4 mobileCube. Dr. Kozankiewicz studied Computer Science at the University of Warsaw and earned his doctorate at the Warsaw University of Technology.
Tatiana SavosinaManaging Director
Tatiana Savosina is a Managing Director of OOO SER Software Rus.
She studied Business Management at the Hochschule Niederrhein University of Applied Sciences and at the Ulyanovsk State University in Russia. After successfully completing her Master's degree, she honed her expertise in various consulting and sales positions. For five years now, she has been supporting SER with her deep knowledge of the requirements of the Russian ECM market and has been driving digitalization projects with her ECM expertise.