Gartner Hype Cycle for the Digital Workplace 2020* –
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Gartner Hype Cycle for the Digital Workplace 2020

The recently released Gartner Hype Cycle for the Digital Workplace provides a look at how technologies for the digital workplace will likely evolve over the next ten years. It analyzes 35 technologies and tools in terms of maturity, adoption and potential benefits. The SER Group is listed as one of ten sample vendors for the technology Content Integration Services, which Gartner says “support innovation, governance and cost reduction initiatives by optimizing information assets for availability.”

“Organizations can use this Hype Cycle to identify the technologies that are mostly likely to drive competitive advantage (or offer better constituent services) through a more effective and engaged workforce,” Gartner describes. This is especially urgent in the context of the ongoing pandemic, as Gartner explains: “For many organizations, COVID-19 elevates digital workplace strategies from nice-to-have, to must-have status, and it makes workforce digital dexterity a C-suite issue.” You can read more about the 5 key takeaways from the report here.

Gartner Hype Cycle for the Digital Workplace 2020

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Read all about Gartner’s Hype Cycle predictions for digital workplace technologies and their potential to fulfill your specific business goals. Get your complimentary copy now.

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SER positioned as a Challenger

In the 2019 Magic Quadrant for Content Services Platforms (CSP)**, the market analysts at Gartner have positioned SER as a Challenger. In the annual Magic Quadrant evaluation, Gartner identifies 18 vendors of the content services platform market.


SER recognized in Gartner Critical Capabilities 2019 report

The Gartner Critical Capabilities for Content Services Platforms 2019***, a companion report of the Magic Quadrant, provides a detailed analysis of product capabilities and attributes of 19 different content services platforms. The suitability of software platforms for various use cases is also assessed. In the 2019 report, SER has received scores in all 5 use cases.


SER Group is a Representative Vendor in 2020 Gartner Market Guide for Content Collaboration Tools

Gartner has published the 2020 Market Guide for Content Collaboration Tools****, which provides an overview of 15 content collaboration vendors that offer products to help employees create, collaborate on and manage content. Gartner has identified the SER Group in the Market Guide as a Representative Vendor of the content collaboration tool market.


SER named a “Strong Performer” in ECM content platform market

The SER Group, a leading ECM and content services platform provider, is named a "Strong Performer" by analyst firm Forrester Research in The Forrester Wave™: ECM Content Platforms, Q3 2019.*****
The report evaluates the top 14 vendors in the ECM content platform market, a market projected to grow to $11 billion in 2020 according to Forrester.

For more information on SER Groups' listing, read our press release:

Customers review SER & Doxis4

On the Gartner Peer Insights platform, IT and enterprise professionals rate their ECM vendors and share their experiences. Take a look at what SER's customers have to say!

Overall Peer Rating

Thumbs up
85%

Willingness to recommend

Peer Insights reviews as of 08/25/2020 based on 87 reviewers. Disclaimer: Peer Insights™ reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.


For us, it's all about making our customers more successful. Our vision for content services and processing is built around extensibility, federation and intelligence. Doxis4 unifies user experience and processes.

Dr. Gregor Joeris, Managing Director and CTO of the SER Group


Pioneering

Doxis4’s ECM technology

The decision to deploy Doxis4 is a decision to work with a leading international ECM platform with countless content, process and cognitive services that work in perfect harmony. Doxis4 brings together all ECM and BPM services onto one platform, thereby integrating information into your processes. Doxis4 is fully scalable to handle any number of users and documents.


*Gartner Hype Cycle for the Digital Workplace, Matt Cain | Michael Woodbridge, 17 July 2020.
**Gartner Magic Quadrant for Content Services Platforms, Michael Woodbridge | Marko Sillanpaa | Lane Severson, 30 October 2019.
***Gartner Critical Capabilities for Content Services Platforms, Michael Woodbridge | Marko Sillanpaa | Lane Severson, 30 October 2019.
****Gartner Market Guide for Content Collaboration Tools, Michael Woodbridge, Marko Sillanpaa, Lane Severson, 11 May 2020

Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

Disclaimer
The Gartner Peer Insights Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

 *****The Forrester Wave™: ECM Content Platforms, Q3 2019. The 14 Providers That Matter Most And How They Stack Up by Cheryl McKinnon with Daniel Hong and Caleb Ewald, July 24, 2019

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