Digital inbound mail: The prerequisite for hybrid work

Thursday, December 02, 2021, 11:00 am to 11:30 am (CET)*

Mastering the new normal efficiently

The “next normal” with its flexible hybrid work scenarios has developed out of the surge in remote work during the pandemic. To ensure the success of hybrid work, your workers need an intelligent digital inbox that goes beyond emails and scanned paper post. In this webinar, you will learn how documents from all channels can be identified centrally, assigned to the correct business context and process, and follow-up processes triggered automatically. We'll also look at how with content analytics, information from incoming documents can be read and, for example, urgent customer inquiries can be recognized and dealt with in a prioritized manner. You will learn how to minimize throughput times and effort, avoid errors and raise your service to a new level.

Register for webinar

In this webinar, you will learn:

Why digitization is a prerequisite for hybrid work in the "next normal"

How to messages from all channels are automatically read, classified & distributed accordingly

How follow-up processes are automatically triggered & the suitable people found to handle the task or request

How content analytics creates added value by e.g. prioritizing customer requests

How to gain transparency about all incoming documents & their processing status

*If you miss out on a webinar you signed up for, no worries! We'll automatically send you a link to the recording. You can watch the webinar at a time convenient for you.


John Juerss

My name is John and I have lived and breathed content for over 20 years! Currently I am an International Sales Consultant for SER Solutions International.

From the earliest days of web content management through to the latest machine learning and artificial intelligence capabilities of enterprise content management platforms, I have been involved in all aspects of consultancy, software development, pre-sales, marketing, sales enablement and partner management. A techie at heart but with a head for business, value engineering and solutions design, I relish the opportunity to share with you the advanced capabilities of SER Doxis4!