This is how you succeed

SER is looking for an experienced Cloud Support Engineer to enhance our DevOps processes for our fast-growing SaaS system. The role will encompass the use of a broad range of AWS/Azure technologies, with focus on infrastructure as code tasks that will target diverse assets such as operating systems (Windows, Linux) and application environments (Oracle/PostgreSQL DB, Wildfly, Tomcat). The adoption of best practice cloud security principles is key on this position.

  • You will contribute on the automation of the DevOps process by programming infrastructure as code.
  • You will provide and deploy cloud tenants for new customers via public clouds
  • You will integrate cloud tenants with customer’s premises and users via the web or VPN
  • You will run incident resolution, facilitating teamwork with other departments as required
  • You will check SER cloud system diagnostics, investigate system performance issues, monitor availability, and document issues as appropriate in order to meet the SLAs in place
  • You will build scripts for operational automation and incident response
  • You will work with development teams and professional services to troubleshoot more complex issues
  • You will contribute to the SOC2 certification process in accordance with industry standard methodologies

This is what you bring to SER

  • You have a degree in Information Science/Information Technology, Computer Science or a comparable education
  • You have at least 3 years of experience in the following areas:
    • Programming languages such as Java, Javascript, etc.
    • Systems administration in Linux/Unix and Windows
    • Experience with some scripting languages such as Shell, Ruby, Python, etc.
    • Networking (TCP/IP, DNS, VPN, etc.)
  • You have experience in application troubleshooting
  • Experience in the following areas is desirable (not mandatory):
    • Knowledge of AWS services (specifically related to IaC, networking and security aspects, such as Terraform, Ansible, VPC, IAM etc) or Azure Services
    • Exposure to security concepts/best practices
    • Expertise with IPsec, VPN, load balancing, routing protocols, SSH, network monitoring/troubleshooting tools
  • You are passionate about learning more about the latest technologies
  • You enjoy teamwork and communication in English

What if you’re not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep; so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

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Carolin Meiser
SER Human Resources

Apply now!

SER is one big family with flexibility and great benefits as well as a modern office with first-class equipment.

Interested in finding out more?
Write to us or give us a call:

Tel.: +49 228 90896-0

Apply now!