Gartner technology analysis of Content Services Platforms (CSP)
(November 27, 2017 - Berlin) The SER Group's Doxis4 scores well in all use cases of Gartner's Critical Capabilities for Content Services Platforms and is highly suitable for large content ecosystems and diverse application scenarios. The Doxis4 iECM suite and its intelligent services received particularly high scores in the categories Classification/Categorization and Document Capture/Ingestion.
On November 13, 2017, the internationally renowned analysts Gartner published the Critical Capabilities report, a supplement to the Magic Quadrant for CSP. Of the 21 globally leading systems tested in the report, SER took third place with Doxis4. This ranking places SER and its technology not only ahead of all other European vendors, but also a level above the other "Visionaries" and even ahead of two of the three "Leaders" of the Magic Quadrant for CSP.
Qualified to meet special needs
With 3.66 points out of 5 for Critical Capabilities, SER is significantly above Gartner's benchmark 3.0 score that means an offering is "good and will meet requirements". Indeed, as the report reveals, SER's product suite has additional functionalities that go beyond basic requirements; it is well-suited to organizations with cutting-edge needs. Gartner also analyzes the suitability of a software for various use cases. With Doxis4, SER performs above-average in all use cases and is one of the few that is able to cover every scenario at a high level. "If you are looking for a content services platform that has actually earned the name 'platform", then you've come to the right place," says Dr. Gregor Joeris, CTO of the SER Group. Doxis4 received particularly good marks in the use cases "Records Management and Compliance" and "Personal and Team Productivity".
"This very positive evaluation of Doxis4 – particularly when you compare it to the results for big industry players – demonstrates that, technologically speaking, we are on equal footing with the international companies," comments Dr. Gregor Joeris. "This encourages us to maintain our strong commitment to further developing our products. We are motivated to move forward with the integration of AI technologies into our content services," he adds.
A "Visionary" in Gartner's MQ for CSP 2017
In the newly formed Magic Quadrant for Content Services Platforms 2017 that was released in October, Gartner placed the SER Group among the "Visionaries". This new Magic Quadrant for CSP joins together the previously separate MQs for ECM and EFSS (enterprise file sync and share). As companion research to the MQ, Gartner publishes the Critical Capabilities for Content Services Platforms. In contrast to the MQ, which focuses primarily on a vendor's ability to execute and completeness of vision, the Critical Capabilities takes a closer look at the technological attributes of vendor offerings. Gartner analyzes 19 vendors from the MQ with a total of 21 offerings.
„Critical Capabilities für Content Services Platforms“: Michael Woodbridge, Karen A. Hobert, Gavin Tay, 13 November 2017 (Login or payment required)
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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Sobre el grupo SER
SER es el mayor desarrollador de software* europeo de soluciones completas de Gestión de Contenido Empresarial relacionada con la logística de información. Con más de 550 empleados en 15 sociedades en 22 sedes propias internacionales, SER ofrece a sus clientes en sus instalaciones asesoramiento personal, asistencia, así como implementación y mantenimiento. Además, hay que sumarle una red de socios experimentados. En total, son con más de 5 millón usuarios los que se incluyen entre los clientes de SER.
Desde 35 años SER desarrolla software "Made in Germany" para empresas de todos los sectores. El paquete Doxis4 iECM completamente orientado al servicio es un hito tecnológico y ofrece posibilidades flexibles para cada escenario ECM. La solución incluye archivado electrónico y gestión de documentos, expedientes electrónicos y workflow, procesamiento automático de la entrada de correo y archivado de correo electrónico.
* SER es, como número 1, el mayor fabricante de ECM europeo teniendo en cuenta el volumen de ventas, el margen bruto, el rendimiento de la empresa y el número de empleados, de acuerdo con los balances publicados en la actualidad.