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SER named a Challenger in 2019 Gartner Magic Quadrant for Content Services Platforms

SER named a Challenger in 2019 Gartner Magic Quadrant for Content Services Platforms

(November 4, 2019 - Bonn) SER, a leading ECM and content services platform provider, announces that it has been positioned as a Challenger for the second year running in the 2019 Gartner Magic Quadrant for Content Services Platforms (CSP)*. The company believes it has been recognized due to a strong combination of rich content services, federation and native AI.


The Gartner Magic Quadrant for Content Services Platforms (CSP) assists buyers in finding the best software platform for their needs. The vendors in the Magic Quadrant are evaluated based on their ability to execute and completeness of vision. Its Challenger positioning, the SER Group believes, expands its position among global vendors that head up the content services market and reflects its increasingly strong international presence, a clear roadmap and diverse product capabilities.

“We have developed Doxis4 to enhance both efficiencies and customer experiences to boost overall productivity,” explains Morad Rhlid, Managing Director, SER Solutions International. “We enable enterprises to turn data turmoil into valuable assets by quickly and proactively providing users with the information they need.”

With demand for cloud and hybrid deployments increasing in the CSP marketplace, the SER Group is convinced that Doxis4’s versatile deployment options provide the flexibility that enterprises want today. Doxis4 is available in the cloud, on premises and as a hybrid solution.

The SER Group credits its Challenger positioning to its platform’s combination of rich content services, federation and AI, surfacing content from multiple sources to support business processes. As Rhlid says, “We believe that this adaptability is essential for enterprises to harvest real value from their content to succeed in the digital economy.”

The SER Group offers out-of-the-box vertical solutions, including for the banking and energy sectors. It also provides horizontal solutions, such as for complaint management and invoice processing. Rhlid comments, “We know how crucial these numerous vertical and horizontal ready-to-run solutions are for our customers to enable quick implementation and a faster go-to-market.”

The Doxis4 platform, as the SER Group views it, consistently supports enterprises in their digital transformation strategy with innovative content, process and cognitive services for quicker data access and workflow automation for smart decision-making. At the same time, we believe that the platform also gives companies the tools to adhere to information compliance and regulatory requirements and, through improved efficiencies, bolster the bottom line.

For more information and a detailed vendor evaluation, read the full report “Gartner Magic Quadrant Content Services Platforms” 2019 here:
https://www.sergroup.com/en/company/market-analysts/gartner-report.html

*Gartner Magic Quadrant for Content Services Platforms, Michael Woodbridge | Marko Sillanpaa | Lane Severson, 30 October 2019.

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SERgroup Holding International GmbH
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Interlocuteur/interlocutrice

Madame Alexandra Lilienthal
E-mail: alexandra.lilienthal@ser.de
Tél.: +49 30 498582-214

À propos du groupe SER

SER est le premier éditeur* européen de solutions complètes de gestion de contenu d'entreprise (GCE ou ECM) pour la logistique de l'information. Riche de plus de 550 collaborateurs et collaboratrices employés dans 15 filiales réparties sur 22 sites SER à l'échelle internationale, SER propose ses services de conseil, d'encadrement et mise en œuvre de projets, mais aussi de maintenance, directement sur place à ses clients. Un réseau de partenaires expérimentés vient parfaire cette offre. Au total, SER compte parmi ses clients plus de 2 000 références – dont la moitié sont des entreprises cotées au DAX-30 – et plus de 5 Mio. utilisateurs.

Depuis 35 années déjà, SER développe des logiciels « Made in Germany » pour tous les secteurs de l'économie. La suite Doxis4 iECM, entièrement axée sur les services, est une référence dans son domaine, car elle offre une grande souplesse d'adaptation à tous les scénarios de GCE envisageables. Les solutions proposées par SER s'appliquent à l'archivage et la gestion électronique des documents, les dossiers et workflow électroniques, le traitement automatisé des courriers entrants, ou encore l'archivage des messages électroniques.

*D'après les bilans actuels publiés, SER est le numéro 1 allemand dans le développement de logiciels de gestion de contenu d'entreprise (ECM) en termes de chiffre d'affaires, de produit brut, de résultat d'exploitation et d'effectifs.