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Wanted: Digital pioneers

Managed Services

  • Ensuring the Managed Service operation of our customers
  • Processing of incidents within the scope of the agreed service level agreement
  • Responsibility for the optimal functioning of the Doxis4 ECM system within the scope of managed service contracts and customer projects
  • Receive information, diagnose symptoms, and resolve problems through alerts generated in our Managed Services system
  • Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction
  • active teamwork and regular participation in internal and external training
  • Participate in emergency on-call rotation schedule
  • You have a degree in Computer Sciences, Business Information Systems, Business Administration or a comparable education
  • Initial experience in the following areas:
    • Infrastructure issues (network, storage, backup solutions, virtualisation)
    • Operating systems (Windows/Linux)
    • Server-level databases (Oracle and/or MS SQL Server)
    • SQL Scripting
  • You are passionate about learning more about the latest technologies and are open to being available for on-call support work — including overnight
  • You enjoy teamwork and communication – in English and Portuguese

What if you’re not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep; so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

Jetzt bewerben!


Are you interested?

Dann senden Sie Ihre Bewerbungsunterlagen unter Angabe des frühesten Eintrittstermins und Ihrer Gehaltsvorstellungen an:

SER Cloud Services, Unipessoal Lda

Code „Managed Services“

Rua de Vilar, nº 235, 7 Esq.
4050-626 Porto