Here you'll find an overview of current SER and ECM events. Please use the filters to quickly and easily find the right event.
Organizing information intelligently
Information chaos – including its sheer volume and complexity – is an increasingly large problem for organizations. The struggle to capture and extract content coming from both new and traditional inbound channels is holding many organizations back in their digital transformation. Topped with the urgent need to automate compliant data handling, intelligent capture automation (ICA) has become an important means of not only coping with the rising tides of information, but also of making back-office processes automated, smarter and more efficient.
Document management has long been a foundational solution for organizations to structure, store, work on and find documents and their information. When AI and machine learning are added to document processing, however, you can gain so much more: for example, the ability to detect outdated contract clauses and avoid litigation or the speeding up document workflows by automating release processes. This webinar will demonstrate how intelligent document automation (IDA) is utilized for greater efficiency, user knowledge, operational speed & more.
There is a lot of hype surrounding robotic process automation (RPA), which is often seen as the silver bullet for process efficiency and speed. How much of this is true? What are the limits of RPA? In this webinar, we will clear up misconceptions and misunderstandings surrounding RPA. Moreover, we will talk about intelligent process automation (IPA) and tell you why it is the better choice for organizations seeking to enhance company-wide business processes.
Whether patient case files, citizen services, insurance claims or customer service requests, case management amplifies the need to combine processes with content as a means of accelerating service, empowering caseworkers with information, and thus making customers/patients more satisfied. Without access to relevant current and historical case notes, teams are less able to autonomously and quickly process the next steps of a case. They may not have the information they need to act or make the right decision. This webinar sheds light on how ECM can boost the quality of your case management for greater service and process quality, and much more.
Contract management processes have been deeply impacted by new work conditions that have emerged over the past several months: Organizations urgently need to facilitate remote contract collaboration and lifecycle management while still ensuring the highest security standards. Furthermore, they are recognizing the value of intelligence and automation to manage contracts, reduce risks and increase operational efficiency. In this webinar, we will talk about what it means to modernize contract management practices to meet new and traditional work scenarios.
How do you manage projects with numerous internal and external users in different locations, with multiple documents and decision-making rounds? Excel tables and emails often create more chaos than they offer actual help. In this webinar, we will show you the Doxis4 project eFile, which is a solution template that provides immediate structure and transparency in project management. You will learn how the project eFile helps to manage capacities and budget plans, applications, reports and other project documents centrally and in a structured way across departments and company lines. You will also see how the Doxis4 virtual project room combines content, process and collaboration services to ensure that project collaboration runs smoothly and efficiently.
Never keep a customer waiting – every business knows this. Yet, are you able to respond to customer inquiries and handle service requests immediately? In this webinar you will learn how the integration of Salesforce with Doxis4 helps to create seamless customer processes and give you a complete view of your customer history – including all the documents and data missing in Salesforce. You will learn how to automate processes across system boundaries and improve communication with your customers. We will also take a look at data protection and show you how to process all customer data in your company in compliance with the EU GDPR.