Agenda

20.01.2026 SKO - DAY 1

08:00

Participants arrive
09:00

Opening & Welcome

Welcome to SKO 2026!

Will McInnes
09:10

Opening Key Note CEO

2025 Review & 2026 High Level Strategy

John Bates
09:50

Leadership Panel: GTM Strategy 2026

Introduction of new ELT setup & strategic action areas

ELT
10:30

Scaling next level: Wipro Partnership

Introducing Wipro as a vital partner to the SER Group

Toby Donald & Mohamed Shurrab
11:05

Coffee Break
11:40

Product Vision & Roadmap

Sharing the latest Doxis ICA Updates and Highlights for 2026

Douglas Cardoso
12:30

Lunch
13:30

Dive into: Doxis ICA "light"

Identify an Opportunity for Doxis ICA and be able to pitch Doxis to prospects

Jair Godschalk
Dive into: Doxis ICA "expert"

Dive into the latest and greatest of Doxis ICA
14:30

Dive into: SAP O2C & P2P

Understand SERs offering for O2C & P2P

Fabian Rückels
Dive into: AI-DP

Understand SERs offering for AI-DP

RJ & Nick
15:15

Coffee Break
15:45

Dive into: SAP O2C & P2P

Understand SERs offering for O2C & P2P

Fabian Rückels
Dive into: AI-DP

Understand SERs offering for AI-DP

RJ & Nick
16:50

Customer Success Story SER

Experience the difference that Doxis ICA can make!
17:20

Closing & Organisational

Will McInnes
19:00

Dinner & Awards

09:00

Welcome & Recap

Will McInnes
09:15

Lessons Learned SER Classic, Klippa, AFI

Learn from your colleagues on how to find, manage and win deals the SER way!

Nabil Ben Abdallah
10:05

Customer Success Story Klippa

Experience the difference that AI-DP can make!
10:35

Coffee Break
11:10

Alliances & AWS Update

What´s new in the world of partnerships

Mohamed Shurrab
11:45

Customer Success Update

One year later, watch how Customer success has evolved and the impact it made

Max Gerrard
12:30

Lunch
13:35

Customer Success Story AFI

Experience the difference that O2C & P2P can make!
14:05

Imagine if you could…

Experience the lates Marketing technology to boost your account intelligence

Will McInnes
14:45

Coffee Break
15:15

Breakout by Functional Team Leads

Get with your manager to deep dive into your 2026 focus areas
16:30

Closing

Will McInnes