Agenda
20.01.2026 SKO - DAY 1
-
08:00
Participants arrive
-
09:00
Opening & Welcome
Welcome to SKO 2026!
Will McInnes -
09:10
Opening Key Note CEO
2025 Review & 2026 High Level Strategy
John Bates -
09:50
Leadership Panel: GTM Strategy 2026
Introduction of new ELT setup & strategic action areas
ELT -
10:30
Scaling next level: Wipro Partnership
Introducing Wipro as a vital partner to the SER Group
Toby Donald & Mohamed Shurrab -
11:05
Coffee Break
-
11:40
Product Vision & Roadmap
Sharing the latest Doxis ICA Updates and Highlights for 2026
Douglas Cardoso -
12:30
Lunch
-
13:30
Dive into: Doxis ICA "light"
Identify an Opportunity for Doxis ICA and be able to pitch Doxis to prospects
Jair Godschalk -
Dive into: Doxis ICA "expert"
Dive into the latest and greatest of Doxis ICA
-
14:30
Dive into: SAP O2C & P2P
Understand SERs offering for O2C & P2P
Fabian Rückels -
Dive into: AI-DP
Understand SERs offering for AI-DP
RJ & Nick -
15:15
Coffee Break
-
15:45
Dive into: SAP O2C & P2P
Understand SERs offering for O2C & P2P
Fabian Rückels -
Dive into: AI-DP
Understand SERs offering for AI-DP
RJ & Nick -
16:50
Customer Success Story SER
Experience the difference that Doxis ICA can make!
-
17:20
Closing & Organisational
Will McInnes -
19:00
Dinner & Awards
21.01.2026 SKO - DAY 2
-
09:00
Welcome & Recap
Will McInnes -
09:15
Lessons Learned SER Classic, Klippa, AFI
Learn from your colleagues on how to find, manage and win deals the SER way!
Nabil Ben Abdallah -
10:05
Customer Success Story Klippa
Experience the difference that AI-DP can make!
-
10:35
Coffee Break
-
11:10
Alliances & AWS Update
What´s new in the world of partnerships
Mohamed Shurrab -
11:45
Customer Success Update
One year later, watch how Customer success has evolved and the impact it made
Max Gerrard -
12:30
Lunch
-
13:35
Customer Success Story AFI
Experience the difference that O2C & P2P can make!
-
14:05
Imagine if you could…
Experience the lates Marketing technology to boost your account intelligence
Will McInnes -
14:45
Coffee Break
-
15:15
Breakout by Functional Team Leads
Get with your manager to deep dive into your 2026 focus areas
-
16:30
Closing
Will McInnes