Best Practice Duravit AG

Sujet	ECM with archive, DMS and electronic records, plus server-based email archiving
Secteur	Sanitary
Employés	Approx. 5,800
Chiffre d'affaire	Over € 432m (2015)
Siège de l'entreprise	Hornberg, Germany
Intégration	Infor ERP, Lotus Notes, Microsoft Office
Portée du projet	Worldwide

Right from the start, we were convinced of SER as a German ECM vendor with a sustainable ECM platform and sound expertise in Central European legal requirements.

Werner Höltl, IT Application Manager (Finance) at Duravit AG

Défi

The old archive had reached its limits
Extensive communication in specific areas
Insufficient authorization structures
Fulfill regulatory requirements for documents critical to business

Objectifs

Sustainable electronic archive
Cross- location, secure access to all business documents of a customer/supplier
Detailed authorization assignment for transparency and security
Audit-proof eArchiving of revenuerelevant documents (also emails)

Solutions

Doxis4 archive, e.g. for orders, invoices
Electronic customer and supplier records with automatic data transfer from the ERP system
eRecords with comprehensive authorization concepts
Server-based and audit-proof email archiving

Fiche signalétique du projet

Starting point

As one of the most dynamic corporate groups of the sanitary industry, Duravit produces sanitary
ceramics, bath furniture, bathtubs, wellness products and accessories for the international market.
Due to its expansion and the significant increase in document volume, the archive system in use had
reached its limits. That's why Duravit decided in 2011 to look for a more modern and sustainable
alternative. In light of SER's extensive expertise in ECM, Duravit chose to go with Doxis4. Since then,
Doxis4 along with other eRecord solutions and server-based archiving were set up throughout the
international company.

Reasons for SER

German ECM vendor with over 30 years experience; develops its own software solutions
"Made in Germany”
Strong know-how in legal and European ECM requirements
Unicode- capable Doxis4 for international, cross- location deployment

Solutions

Doxis4 iECM suite with an archive, DMS, workflows, eRecords, email manager, SmartOffice and
SmartNotes

Document volume

Currently approx. 25m documents in the archive; 1-2m new documents per year
Daily over 5k documents transferred from the ERP system to Doxis4)

Users

Approx. 700 Doxis4 users

Implementation

2011: Start: Replaced the old archive with Doxis4 iECM suite incl. archive and DMS
2012: Migrated 20m documents to Doxis4
2012: Introduced electronic customer records connected to the ERP system (interface from Infor to Doxis4), SmartOffice and SmartNotes
2013: Doxis4 scan function and archive connected to available Lotus Notes workflow to automate
inbound invoice processing
2014: Launched server-based email archiving
2015: Launched electronic supplier records
2016: Implement further record solutions with Doxis4 (quality and product management records)

Benefit

Transparent, cross- location view and access to relevant business documents in Doxis4
Simplified and faster communication between departments thanks to bundled customer/supplier
information in electronic records; therefore also improving accountability e.g. in sales
Audit-proof long- term archiving of revenue- relevant documents