Logo: STEAG Fernwärme GmbH
Company STEAG Fernwärme GmbH
Area of application Workflow-supported processes for managing district-heating connections
Industry Heat supply, district heating
Employees 178 (12/2015)
Turnover €110.1 million (2015)
Headquarters Essen (Germany)
Integration Microsoft Office
Project scope Germany

Brief Project Description

Starting point

Daily work at STEAG Fernwärme GmbH involves many employees working together on a common project, e.g., on connecting a customer to the district-heating pipeline. This means that all project team members need access at all times to customer data, such as contracts, drawings, site plans, designs, pipelines, civil engineering plans, revegetation plans, etc. SER has been helping STEAG since 1999 to manage these core processes using workflows, which have been continuously developed over the years. The new product generation, Doxis4, makes it possible for STEAG to depict not only highly structured processes, but also flexible and adaptive workflows. Doxis4 also provides STEAG with further ECM modules, ranging from an electronic archive and DMS to electronic records.

Register now and access our +Content +Content

  • Detailed project description
  • Option: download the PDF
  • Download the detailed best practice