Intelligent document processing with Doxis

Faster, smarter, more efficient. Use AI to take the pain out of manual document tasks and push your business process automation to the next level. For example, with:

  • AI-powered document recognition and extraction – seamlessly integrated into your processes
  • Extreme accuracy thanks to AI-powered text recognition (OCR) and natural language processing (NLP)
  • Recognized innovator: SER is a Leader in the IDC MarketScape for Unstructured Document Processing 2024

Future-ready document processing, today

Doxis Intelligent Content Automation brings together intelligent document processing (IDP), enterprise content management (ECM), and business process management (BPM) in one powerful solution. Unlock the full potential of your data to enable seamless end-to-end processes across a wide range of use cases—far beyond traditional invoice or incoming mail processing.

Save time

Relieve your employees of manual, time-consuming tasks and increase efficiency through a faster flow of information.

Capitalize on the value of your data

Turn numbers and text into information, gain key insights and make more informed decisions.

Automate processes intelligently

Use AI-based extraction and validation to automate complex workflows — seamlessly and end-to-end — from customer communications to contract reviews.

Anytime and anywhere

Automate inbound documents

Whether by email, upload, mobile app, scanner, bulk import or directly from third-party systems, Doxis captures documents automatically across all channels — no manual effort needed.

With advanced OCR and AI, content is instantly recognized, made machine-readable and optimized for further processing. Even complex cases like mobile capture or multi-system input chains are handled with ease.

Automated document capture intelligently enables seamless, end-to-end digital business processes.

Intelligent and customizable

Targeted information extraction

With AI and natural language processing (NLP), Doxis understands the type and context of every inbound document — whether it’s an invoice, contract, email or application.

The integrated IDP features instantly extract all relevant information, powered by machine learning and large language models (LLMs). You have the flexibility to define your own detection rules.

The result? Structured, actionable data and automatic triggering of the right follow-up processes — no manual effort required.

Easy and reliable

Document validation

Doxis automatically checks captured data for accuracy and consistency by comparing it with your internal systems and external sources. The AI spots formal errors and flags potential fraud attempts right away.

Even clever tricks like AI-generated or altered documents are caught reliably, along with duplicate submissions, which are automatically filtered out.

Want extra peace of mind? You can keep the human in the loop by including manual checks by authorized staff, keeping security high with minimal effort.

Reliable and efficient

Process automation

Intelligent document processing goes beyond basic data capture. It builds the foundation for fully digital business processes. Workflows run smoothly when documents are understood correctly, and all relevant information is extracted with precision.

Doxis keeps your processes running on valid, structured data that is reliable, compliant and easy to track. This helps you speed up tasks, lighten the load on your teams, and boost productivity across the business.

3 ways Doxis IDP delivers smarter automation

Identity verification – Secure in seconds

Reduce risk of fraud and speed up onboarding for international customers with AI-powered checks of ID cards, passports, and driver’s licenses. Doxis automatically analyzes documents and reliably detects forgeries or tampering.

Invoice processing – Efficient and reliable

Automate your invoice processing with Doxis, whether invoices arrive by email, mobile, or through platforms like Peppol. The AI flags duplicates, checks IBANs, completes supplier details, and integrates seamlessly with ERP systems like SAP — giving you better transparency, speed, and control over your financial processes.

Healthcare – Precise and compliant

Speed up medical document processing with Doxis. Doxis AI accurately identifies, sorts, and extracts content, anonymizes sensitive data, and ensures compliance with data protection standards like GDPR and HIPAA — for greater efficiency and security across your medical workflows.

Harness intelligent document processing to automate your most business-critical tasks

Documents are far from just paperwork — they’re the backbone of your business. Intelligent document processing turns them into fast, reliable and insight-rich workflows that power better decisions across the enterprise.

AI for your inbox

Clear email backlogs at scale. Doxis classifies emails and attachments, extracts key data and routes items to the right team or supplier file with SLA-aware workflows. Save time and improve response rates. 

Invoice processing

Automatically process invoices from any source. Doxis flags duplicates, validates IBANs and supplier data, completes missing fields and integrates seamlessly with systems like SAP for faster workflows and control.

Order confirmation automation

Capture confirmations from email or portals and match them to purchase orders. Doxis highlights price/quantity variances, alerts buyers, and updates ERP so production keeps moving without surprises.

Contract management

Streamline every stage of contract processing. Doxis captures and validates contract data automatically so HR, legal and business teams can review, approve and finalize agreements faster.

Delivery note

Process delivery notes instantly and keep your supply chain moving. Doxis matches received goods to POs and invoices, flags issues, updates inventory in real time and keeps everything audit-ready for faster claims and payments.

Fraud detection

Doxis detects forged or altered documents, from invoices and delivery notes to passports and contracts. It validates data against trusted sources, flags duplicates and anomalies, and routes risks into the right review workflow.

Identity verification

Doxis runs AI checks on passports, ID cards and driver’s licenses to confirm authenticity, reduce fraud risk and accelerate KYC onboarding, all with a verifiable audit trail for compliance.

Anonymization & redaction

Protect sensitive data automatically. Doxis identifies and redacts personal information to keep every document compliant.

We are processing much more than we used to with the same amount of people. We can do more without hiring people and follow up many more quotations.

How intelligent document processing drives your business

Accurate information

Leverage structured, context-rich data instead of overwhelming document piles. By precisely classifying and extracting key information, you build a reliable data foundation for every business decision.

Faster processes

Speed up the processing of all types of documents — from invoices and contracts to complex forms. With AI-powered extraction, you eliminate manual data entry completely.

Smarter workflows

Doxis understands not only the content of documents but also their context. For example, a quote request sent by email is automatically identified, linked to the correct customer record, and forwarded to the appropriate sales rep — ensuring the right process is always triggered.

Effortless scaling

Even if your fast-growing business needs to process millions of documents in the future, Doxis scales flexibly. Its AI leverages powerful pre-trained models and can be fine-tuned to meet new requirements as needed.

Happier customers

Improve response times and provide personalized interactions driven by AI insights from the customer document history, redefining customer service.

Maximum compliance

Ensure full transparency and audit-proof archiving in all your processes. Doxis creates complete audit trails, supports data protection through anonymization, and helps you meet regulatory requirements like GDPR.

SER is a Leader in the IDC MarketScape for Intelligent Document Processing 2023*

We are very excited to announce that SER has been named a Leader in the IDC MarketScapes for Worldwide Intelligent Document Processing 2023 and for Unstructured Document Processing 2024.

As a Leader, the 2023 report says, “From classification and extraction to support for emerging document understanding capabilities, SER Group’s IDP and AI solutions help its users harness information for better decision-making and expedited workflows.”

AI that fits every step of your process

Every stage of document processing — from reading and extracting data to validating and routing it — is powered by AI designed for that specific task. Each model is trained on your business documents to understand structure and context, delivering faster, more reliable results than generic AI tools that lack precision and reliability.

Schedule your personalized Doxis demo

Requesting a demo is quick, easy and free — with:

  • A quick chat
  • Zero obligation
  • Use cases tailored to your industry

Doxis is the perfect fit for your business if:

  • You have 100+ users and an international presence
  • You need to process large volumes of documents
  • You need to tackle complex business processes
What is the sum of 8 and 2?

FAQs about intelligent document processing

What is intelligent document processing and how is it different from traditional OCR?
Intelligent document processing (IDP) goes beyond basic optical character recognition (OCR). While OCR extracts characters from images or scanned documents, IDP uses artificial intelligence (AI), natural language processing (NLP) and machine learning (ML) to understand context, classify documents and extract structured information. This allows IDP to process not only structured data but also semi-structured (e.g. invoices) and unstructured data (e.g. contracts, emails).
How does intelligent document processing work?
IDP solutions use AI models to recognize document types and adapt extraction methods. For semi-structured formats like invoices, IDP maps fields (supplier, total, date). For unstructured content like contracts, IDP applies NLP to detect entities, clauses or obligations. Over time, machine learning improves accuracy by learning from corrections and feedback.
How do I integrate intelligent document processing into my existing ERP or CRM system?
Connect systems directly with your Intelligent Content Automation (ICA) platform. With IDP embedded in ECM, documents are captured, validated and enriched in context. The ICA platform then connects this structured content with ERP and CRM systems like SAP, Salesforce or Microsoft Dynamics — enabling end-to-end processes across applications.
How do I evaluate the accuracy of an intelligent document processing tool?
Accuracy is measured by metrics such as field-level extraction precision, recall and confidence scores. Businesses often benchmark accuracy against human validation, run pilot projects with representative document sets and monitor error rates over time. Leading IDP solutions include feedback loops so the system learns from corrections and continuously improves.
How does intelligent document processing support end-to-end workflow automation?
Doxis Intelligent Content Automation offers IDP capabilities. Documents are captured, their data extracted and validated from the start, then connected directly to ERP and CRM systems where they’re linked to the right customers, orders and transactions. For example, in accounts payable, invoices can be checked against purchase orders, duplicates flagged, fraud checks triggered and approved invoices posted directly into the ERP — all with minimal manual effort.
What are the main benefits of intelligent document processing for businesses
As a part of Doxis Intelligent Content Automation, IDP not only accelerates document processing and reduces manual work, it also addresses business challenges right at the start of the information lifecycle. Features such as fraud detection and data anonymization strengthen compliance and security from the very beginning, while automation ensures speed, accuracy and scalability. This improves customer onboarding (e.g. KYC), reduces operational costs, and allows large document volumes to be handled consistently and reliably.