Your service advantage
in every Doxis project

SER Group Professional Services

Strength in numbers

Our global Professional Services team is there for you, be it on-premises or in the cloud

Expertise

We help over five millions users in countless projects spanning all industries and countries

SERvice

Consultation, implementation, direct customer support & a broad global partner network

We are there for you

Enhance the impact of your Doxis solutions in your company!

Organizational and technological concepts, implementation, worldwide roll-out and further development: The international SER Group Professional Services team and its integration partners offer it all. Working together with you, we make sure that your Doxis platform is successfully launched and efficiently deployed: from individual solutions for special areas with short implementation times to highly complex, company-wide platforms for corporations; from on-premises to the cloud: We are there where you need us to be.

Your ECM professionals

Specialized consultants

Our technical consultants implement the infrastructure (databases, operating systems, etc.) that your business needs. Our ECM consultants are there to ensure that your Doxis solutions are optimally fine-tuned. Organizational consultants, with their know-how about IT projects, complete the Professional Services team.

Certified project managers

Our project team members are all trained in project management. Project managers are also certified, e.g. PMP, Prince 2, IPMA. To stay up-to-date for your projects, our PS team receives regular further training and comprehensive project documentations.

Strong international teams for any scenario

Many of our Professional Services team members are specialized in specific product areas or topics. We put together international teams that will be able to implement your project best – from department- to industry-specific ECM solutions, to global, multilingual scenarios, including integrations with, e.g., SAP, Microsoft, Salesforce, Oracle and covering cloud, on-premises and hybrid deployments.

This is how we help you succeed

At the SER Group, our extensive international team provides everything from one source. We offer software licenses and services for on-premises, cloud or hybrid scenarios. But we also serve as a general contractor with a highly experienced multinational partner network. It’s our mission to integrate your Doxis solutions in the best way possible into your organization and IT landscape to make your digital transformation a success.

Management consulting

Which organizational and technical possibilities will help you meet your needs? We can help you find the answers. We show you efficient, profitable and high-performance options that you can effectively integrate into your IT infrastructure.

Status quo check

Our status quo check focuses on your needs, goals and requirements. It factors in your organizational procedures and IT equipment. What’s more, it reveals improvement potential and streamlining possibilities.

Creating a specification sheet

Based on the status quo check, our specialists create a specification sheet for your hardware and software. The detailed document covers all of the desired functions, adjustments and use cases. You, of course, determine the required system configuration.

Project implementation

The project plan covers the preparation, concept, implementation, installation, prototyping, test and roll-out. We support you throughout all project phases — on site or via online access to your system. We are happy to put together a procedural documentation in line with regulatory requirements.

You can rely on us for these services

Global project management

Business process consulting

Rough & well-defined concept

Software adjustments & maintenance

Implementation (on-premises, cloud)

Integration into many applications

System launch in productive system

Go-live support around the globe

Creation of procedural documentation

Support in international certification measures

Discover Doxis

Contact us! We are happy to answer your questions about Doxis enterprise content management.

Would you like to experience Doxis firsthand? We would be pleased to give you a live demonstration.