The increase in hybrid and remote work scenarios and the emergence of the new work nucleus over the past 18+ months are, as we see it, accelerating the importance of the digital workplace and the need for innovative content, process and collaboration solutions. “Boosting productivity, scaling business, responding with agility to customer needs and creating a top customer experience have become critical success factors for organizations to adapt and thrive in the new work nucleus,” comments Sven Oliver Behrendt, CEO of the SER Group.

Innovative content and process capabilities

“Our mission has always been to ease the daily work of our users and deliver their ‘return on information’. To this end, for example, one major innovation is AI-driven, predictive email filing in case-based workflows. To eliminate our customers’ information silos and enable them to tap the full potential of their content across different repositories and sources, we have also further enhanced our Doxis4 federation capabilities,” comments Dr. Gregor Joeris, CTO of the SER Group.

He adds: “We know that enterprise application integration is a major challenge for organizations that want to achieve true digitalization with end-to-end processes. This is why we have also extended our already rich set of connectors and API capabilities to integrate Doxis4 even more easily with business applications such as Salesforce, SAP, Microsoft Dynamics and many more.”

The increasing importance of SaaS/PaaS solutions

The 2021 Magic Quadrant sees a sharp increase in demand for SaaS/PaaS solutions in the market. From our perspective, we are meeting this demand with Doxis4Cloud, a cloud-native deployment environment that supports cloud-based use cases and quick implementations. “Over the past year, we’ve experienced a significant rise in demand for SaaS/PaaS solutions and cloud-based use cases that allow for short implementation cycles. Our Doxis4Cloud offering enables customers to accelerate their time-to-market and quickly increase efficiency with ready-to-run solutions,” says Behrendt.

Overall, Behrendt summarizes, “We are very pleased with SER Group’s position as a Visionary this year. For us, this affirms our vision of constant innovation, setting new standards and meeting our customers’ ever-evolving needs. This is part of our DNA as an innovation leader. Helping our customers to ensure business continuity and growth by delivering their return on information remains our steadfast commitment.”

Complimentary access to the complete 2021 Gartner Magic Quadrant for Content Services Platforms report can be found here.

*Gartner, Magic Quadrant for Content Services Platforms, Michael Woodbridge | Marko Sillanpaa | Lane Severson | Tim Nelms, 18 October 2021

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