2021 Gartner Critical Capabilities
for Content Services Platforms*

We recommend reading the report to understand:

How the products and services of 18 CSP vendors are scored in terms of 4 use cases and 10 technological capabilities

How vendors differentiate in terms of intelligence, collaboration & federation

Why new work hub connectors play an essential role in an organization’s digital workplace success

Which highlights and potential areas of concern Gartner has identified for each vendor

Dr. John Bates, CEO, SER Group

It is so crucial for organizations today to have a 360° view of information and processes across all systems and applications. The fact that we received the highest scores in the use cases 'Content and Process Automation' and 'Business Role Hub Document Management' reveals, from our perspective, that our strategy of providing cutting-edge Intelligent Content Automation solution suites is what our customers need most now and in the future.

Dr. John Bates, CEO, SER Group

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*Gartner Critical Capabilities for Content Services Platforms, Lane Severson | Michael Woodbridge | Marko Sillanpaa | Tim Nelms, 19 October 2021

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SER Group.