SER Group Named a Leader in the IDC MarketScape for Worldwide Intelligent Document Processing 2025-2026

After a thorough evaluation of SER Group’s strategies and capabilities, IDC has positioned the company in the Leaders category of the 2025–2026 IDC MarketScape. The recognition, as SER sees it, reflects its continued innovation in AI-driven document intelligence, its investments in advanced automation capabilities, and its unified approach to enterprise content and workflow modernization to give customers measurable gains in efficiency, accuracy and control.

“To us, being named a Leader by the IDC MarketScape is strong confirmation of the value we’re bringing customers,” said Dr. John Bates, CEO of SER Group. “Doxis goes well beyond traditional document processing. It’s empowering enterprises to understand their information more deeply, automate decisions more intelligently, and transform processes end-to-end. This is what truly impactful enterprise AI looks like — practical, scalable and built for real business outcomes.”

Why SER was positioned as a Leader in the IDC MarketScape

Amy Machado, IDC analyst, says, “SER’s unified platform approach and deep integration capabilities position it well for enterprises seeking end-to-end content transformation with flexible, scalable AI-driven automation.”  

SER’s placement in the Leaders category, we believe, is rooted in the fact that the Doxis Intelligent Content Automation platform uniquely combines the capabilities of Enterprise Content Management (ECM), Business Process Management (BPM) and Intelligent Document Processing (IDP) within a unified metadata “fabric”, with open APIs and tooling to empower both developers and business users. This unified architecture supports the entire document lifecycle — from capture and classification to validation, workflow automation, long-term archiving and document generation.

Composable AI a key differentiator

As a key strength of the Doxis platform, the IDC MarketScape highlights, “Its Composable AI leverages custom-trained ML models and multimodal LLMs, NLP, and deep learning to support inbound automation scenarios within both core content services or as part of prebuilt solutions and Fast Starter templates.” This flexibility, from SER’s perspective, allows enterprises to tailor document automation to their business requirements, enabling high-precision data extraction, contextual classification, and more intelligent routing of business documents.

Enhanced interoperability and automation

The IDC MarketScape also states, “Doxis utilizes semantic SmartBridge connectors, enabling transparent integration with enterprise systems for enhanced interoperability and automation.” Tight integration with ERP solutions like SAP, contextual views, validation and approval workflows, in addition to robust archiving capabilities, are central to SER’s end-to-end solution for enterprise-scale deployments.

Continuous AI enhancements

SER has recently expanded its IDP capabilities to meet evolving enterprise needs, the company reports. Some of the most recent AI enhancements enable:

• Early document checks such as anomaly detection, data validation and automated redaction to strengthen compliance and data protection
• Higher straight-through processing rates thanks to improved semantic accuracy and customer-trained AI models
• Scalable automation across distributed, high-volume business functions including finance, HR, logistics and legal

Together, these advancements give organizations faster workflow cycle times, reduced manual effort, and greater transparency and audit readiness — all key factors influencing IDP adoption in 2025.

Read the excerpt containing the SER Group profile here.

*IDC MarketScape: Worldwide Intelligent Document Processing Software 2025–2026 Vendor Assessment,doc #US53014125, December 2025.