Analysts evaluate the SER Group

SER Group is a Visionary in the 2021 Gartner® Magic Quadrant™ for Content Services Platforms*

The SER Group was named a Visionary by market analyst Gartner Inc. in the 2021 Magic Quadrant for Content Services Platforms. In the report, Gartner evaluates 18 vendors of the CSP market based on their completeness of vision and ability to execute.

The increase in hybrid and remote work scenarios and the emergence of the new work nucleus over the past 18+ months have, in our opinion, made it more important than ever for organizations to pursue a digital-first strategy to manage and collaborate on content and processes. As a Visionary, we see ourselves committed to providing customers innovative and pragmatic solutions to not only help them ensure business continuity, but also achieve goals like greater efficiency, higher productivity and automated compliance.

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The Gartner Magic Quadrant for Content Services Platforms*, we believe, can help organizations to narrow down their vendor searches to those best capable of meeting their business goals. In this year’s report, the SER Group was named a Visionary. Find out why and get detailed information on the 18 vendors in the full report here.

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SER Group scores the highest in 2 of 4 use cases of the Gartner Critical Capabilities for Content Services Platforms 2021**

Gartner has given the SER Group the highest product scores in ‘Content and Process Automation’ (3.67 out of 5) and in ‘Business Role Hub Document Management’ (3.62 out of 5) Use Cases of the 2021 Critical Capabilities for Content Services Platforms* report, which is a companion report to the Magic Quadrant. A total of 18 vendors were evaluated based on a rigorous set of 10 core capabilities.

“The inclusion of these two use cases in the 2021 report we believe reflects how crucial it is for organizations today to have a 360° view of information and processes across all systems and applications. The fact that we received the top scores in these use cases shows, from our perspective, that our strategy of providing cutting-edge Intelligent Content Automation solution suites is what our customers need most now and in the future,” says Dr. John Bates, CEO of SER.


SER Group is a Representative Vendor in 2021 Gartner Market Guide for Content Collaboration Tools***

Gartner has released the 2021 Market Guide for Content Collaboration Tools***, which provides an overview of 22 content collaboration tools that can help employees create, collaborate on and manage content in remote and hybrid work scenarios and content-centric use cases. Gartner has identified the SER Group in the Market Guide as a Representative Vendor of the content collaboration tool market.


SER Group named "Strong Performer" in The Forrester Wave™: Content Platforms, Q2 2021****

Analyst firm Forrester Research has named the SER Group a "Strong Performer" in The Forrester Wave™: Content Platforms, Q2 2021****. The report evaluates the top 14 content platform vendors according to market presence, current offering and strategy. The SER Group received the highest score in the category current offering.


Customers review SER & Doxis

On the Gartner Peer Insights™ platform, IT and enterprise professionals rate their ECM vendors and share their experiences. Take a look at what SER's customers have to say!

Overall Peer Rating

Thumbs up
85%

Willingness to recommend

4.3/5 based on 119 reviews as of 02/11/2022


For us, it's all about making our customers more successful. Our vision for content services and processing is built around extensibility, federation and intelligence. Doxis unifies user experience and processes.

Dr. Gregor Joeris, Managing Director and CTO of the SER Group


Pioneering

Doxis’s ECM technology

The decision to deploy Doxis is a decision to work with a leading international ECM platform with countless content, process and cognitive services that work in perfect harmony. Doxis brings together all ECM and BPM services onto one platform, thereby integrating information into your processes. Doxis is fully scalable to handle any number of users and documents.


*Gartner Magic Quadrant for Content Services Platforms, Michael Woodbridge | Marko Sillanpaa | Lane Severson | Tim Nelms, 18 October 2021

**Gartner Critical Capabilities for Content Services Platforms, Lane Severson | Michael Woodbridge | Marko Sillanpaa | Tim Nelms, 19 October 2021

***Gartner Market Guide for Content Collaboration Tools, Marko Sillanpaa, Lane Severson, Michael Woodbridge, 3 August 2021

****The Forrester Wave™: Content Platforms, Q2 2021, The 14 Providers That Matter Most And How They Stack Up, June 14, 2021

Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant and Gartner Peer Insight are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SER Group.

Disclaimer
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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