Doxis4 rated as "excellent" in 4 out of 5 use cases and "good to excellent" in the 5th use case
As a companion report to the October 2018 Gartner Magic Quadrant for Content Services Platforms (CSP), the Critical Capabilities for Content Services Platforms is an independent technological analysis. In contrast to the Magic Quadrant, which analyzes a vendor's ability to execute, its completeness of vision and thereby its market positioning, the Critical Capabilities report takes a closer look at the technological attributes of vendor offerings. Gartner, a renowned market analyst firm, assessed 20 different content services platforms regarding both their suitability for various use cases and their critical capabilities. In comparison to 2017, the scores for Doxis4 improved in nearly every use case.
Doxis4 scored especially well in the use cases Document Management and Team Productivity. As Europe’s leading ECM vendor**, SER is proud that the product platform Doxis4 ranks among the highest three products in these two categories. "We see our scores in the current Gartner Critical Capabilities report as proof that we are competing on the same technological level as the global leaders," reflects Dr. Gregor Joeris, CTO of the SER Group. He adds, "With Doxis4, we are convinced that our customers have a truly universal content services platform with which they are well prepared to handle all use cases."
Here is a brief summary of the key takeaways of the Critical Capabilities report:
Document Management — "excellent"
With a score of 4.32 out of 5 in the use case Document Management, Doxis4's DMS functionalities fall into the category of "excellent". The SER Group believes that these DMS functionalities, combined with a modern user interface, effectively support companies and their employees in creating and collaborating on information in a traceable way. Users have many options for individually structuring their work, e.g. when organizing documents.
Team Productivity — "excellent"
SER scored 4.13 out of 5 in the use case Team Productivity, which also places it in the "excellent" range. The Doxis4 iRoom provides companies a tool to create individual collaboration applications, such as a virtual project- and workspace. Teams located across many locations, including customers and partners, can use the Doxis4 iRoom to structure, process and securely share information that is always up-to-date.
Business Process Applications — "excellent"
With a score of 4.13 out of 5, Doxis4 again reached the rating of "excellent" for its Business Process Applications. The SER Group gives much credit for this score to the product Doxis4 cubeDesigner: it allows companies to implement new ECM applications and workflows quickly and with little or no scripting. "True to a no-code approach, we enable our customers to create their own digital solutions and processes to reach their digitalization goals even faster," explains Joeris.
The October 2018 Gartner Magic Quadrant for Content Services Platform report*** positions the SER Group as a Challenger — for more information, please read the report.
* Critical Capabilities for Content Services Platforms 2018: Michael Woodbridge, Karen Hobert, 25 October 2018, https://www.gartner.com/doc/3892168 (Login or payment required)
** SER is the number one European ECM vendor according to the most recently published figures on revenue, gross profits, operating results and number of employees.
*** Gartner, Magic Quadrant for Content Services Platforms: Karen Hobert, Michael Woodbridge, Monica Basso, 25 October 2018; to access the report, please click here:
DownloadsPress Release (PDF)
Please don't hesitate to contact us for press inquiries via email or phone.
Mrs. Maureen Cueppers
Phone: +49 (0) 228 90896-0
More information in the +Content area
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About the SER Group
SER is a leader and pioneer of the enterprise content management (ECM) and content services market. SER’s AI-powered Doxis Intelligent Content Automation platform and its solution suites for business-critical processes automate content understanding across enterprise ecosystems. Acclaimed by market analysts, SER’s cutting-edge solutions make daily work easier for more than five million users. With over 35 years of experience, SER’s dedicated team works from 22 locations around the globe.