The event was held directly opposite the city's historic Westminster Abbey – yet instead of focusing on preserving past traditions, the conference was keen to take a radical new course: “big change” and “digital transformation” as well as their effects on business processes were the watchwords which were plain to see all around the conference. From a technological perspective, the main emphasis was therefore on the view that only flexible and adaptive BPM systems will be able to satisfy future requirements. This was underlined by the presentations of Gartner analysts Nikos Drakos who discussed “Coordinating Nonroutine Work” and Janelle Hill with her talk entitled “To the Point: From Transactions to Cases”, to name just two examples. It was also made clear that case management has become an important topic and one that is now on a par with traditional BPM – a prediction that Gartner made several years previously.

SER's main reason for taking part in the Gartner BPM Summit 2015 revolved around its completely newly developed business process management system. The system's launch event was held one week later and was attended by guests including Gartner Research Director Marc Kerremans. Dr Gregor Joeris took advantage of the event in London to discuss SER's product strategy for the new Doxis4 BPM with Gartner analysts and to compare it against current trends.

More information on the Gartner BPM Summit 2015: http://www.gartner.com/technology/summits/emea/business-process/