The SER Group founds new cloud subsidiary following revenue growth surge

(May 14, 2020 - Bonn) The SER Group was able to significantly increase its cloud revenue in 2019 over the previous year — a growth trend which clearly continues after Q1 2020. An increasing number of customers trust in the quality and security of SER’s content services solution, Doxis4, and are moving to the cloud. With the founding of the new SER Cloud Services, Unipessoal Lda in Porto, Portugal, the SER Group is steadily expanding its resources and expertise in global cloud offerings.

The SER Group has responded to the rising demand for cloud and hybrid installations in the content services market by offering diverse installation options for Doxis4, thereby providing precisely the flexibility and agility that organizations need today. Doxis4 is available in the cloud, on-premises and as a hybrid installation.

“The cloud is strategically important for our customers. We want to make the move as easy as possible and support them in every phase of shifting data, documents and processes into the cloud or to store them in a hybrid installation. The newly formed SER Cloud Services is the next logical step for us. It brings together our expertise and resources into one team of cloud experts, led by Gil Loureiro. The team is already supporting numerous global firms with Doxis4 in the cloud,” explains Stefan Zeitzen, CSO of the SER Group. Describing the advantages for SER customers, he says, “Our customers have the same flexibility also when choosing a license model: perpetual licenses or subscription; with in-house operations or managed services from the SER Group. Our offerings are as flexible as our customers’ requirements.”

Dr. Gregor Joeris, CTO of the SER Group, adds, “Organizations that work with content services in the cloud shouldn’t have to face any functional limitations. Many cloud-based content services solutions of vendors offer fewer functionalities than the on-premises alternatives. With Doxis4-as-a-service, our customers will get the same level of versatility and innovation found on the Doxis4 content services platform. Technically, it’s a complete platform-as-a-service. Customers get the full functional scope of Doxis4 without any limitations.”

SER Group customers enjoy another distinct advantage: They have access to over 40 preconfigured solution templates to meet a wide range of industry requirements and use cases, for example, for invoice processing, contract management, project files or complaint handling. “This enables organizations to reach their digitalization targets within a short period of time and, at the same time, to profit from the advantages of a platform strategy,” comments Zeitzen.

Collaboration as a service: Doxis4 Universal Workspace

The SER Group’s new SaaS offering, the Doxis4 Universal Workspace, empowers users and teams working remotely with a quick and practical collaboration solution for organizing and sharing tasks and documents in a simple and transparent way. It also enables them to traceably work together – even with users outside of their organization, such as customers or suppliers. The SER Group offers a four-week free trial of the Doxis4 Universal Workspace to provide organizations an immediate solution for digital working.

Data security and storage locations are decisive

It is crucial for customers with business operations in Europe that the data center is also located in the EU. Furthermore, they must meet EU laws and data protection requirements ensuring the security and confidentiality of data. The SER Group operates from locations in Germany, France, Ireland, England and, coming soon, in Sweden as well – around the clock and with 99.9% guaranteed availability. Further data centers are located around the globe for customers operating outside of the EU. The SER Group’s extensive global partner network offers local support, also in our customers’ native languages.

Metadata extraction as a cloud service

As the first content services platform, Doxis4 has cognitive services built into the core of its platform, thereby enhancing the intelligence of all applications on the platform. Doxis4 Cognitive Services combine the latest AI technologies and proven methods of classification and extraction and of text mining in unstructured data and text analysis. With the new SaaS solution, customers can classify documents, extract metadata and launch process workflows — all automatically and as a service. No need for in-house data scientists or investments in training and set-up. They benefit from continually optimized learning sets and recall rates, and can even identify entirely new documents immediately. Usage is billed per document for full transparency. Data remains anonymous and protected at all times.

Positive feedback from market analysts and customers

Once again, the SER Group has been recognized by leading market analysts: in the Gartner Magic Quadrant for Content Services Platforms 2019* as a “Challenger” and in the Forrester WaveTM: ECM Content Platforms, Q3 2019** as a “Strong Performer”. SER’s customers are also convinced: In the Gartner Peer Insights forum, the SER Group and its content service platform Doxis4 received a peer rating of 4.5 out of 5 stars and an 88% recommendation rate***.

You can find more information about the SER Group’s solutions for intelligent information management here.


*Gartner Magic Quadrant for Content Services Platforms, Michael Woodbridge | Marko Sillanpaa | Lane Severson, 30 October 2019.

**The Forrester Wave™: ECM Content Platforms, Q3 2019. The 14 Providers That Matter Most And How They Stack Up by Cheryl McKinnon with Daniel Hong and Caleb Ewald, July 24, 2019

***Based on peer ratings from the last 12 months, as of May 4, 2020. Disclaimer: Peer Insights™ reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.

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