SER Group's COO Sven Behrendt is an expert in helping companies tap their information potential. In this interview with CEO Magazine*, Sven talks about the evolution of the ECM market and why he is proud of how SER has helped customers during the pandemic.
If there’s one thing that every good business knows, it’s to never keep customers waiting. That’s why many companies choose to use CRM systems like Salesforce to help their sales teams respond faster to inquiries. Where Doxis comes in? It enables both the front and back offices to work together seamlessly.
How did Europe’s leading hydraulics specialist manage to get employee backing for a major overhaul in the way they work? Nina Orywal, HR Manager at HANSA-FLEX, spoke with us about the role of change management in digitalization projects.
There are so many ways to communicate with customers and business partners. Doxis unites these channels, bringing communications to the right employees and processes. Find out how this not only frees up employees, but also speeds up customer service.
Process digitalization is becoming more widespread among companies. Yet it requires that the underlying processes first be streamlined and optimized. Expert Ute Schröder discusses what stands in the way of process digitalization and how companies can overcome these obstacles.
Looking to automate repetitive and time-consuming jobs? More and more companies see robotic process automation as the great white hope — but it has its limitations. In this Chief Tech Talk, CTO Gregor Joeris talks about where RPA is worth the investment and when business process management is the better option.
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