Flexible alternatives, other ways: In the same way that your GPS adjusts your route on the fly according to the traffic, case processing should be flexible enough to respond to changing circumstances. Yet most process management solutions are too rigid. There is a better way: adaptive case management (ACM).
This video demonstrates
How ACM differs from conventional business process management
How ACM benefits case processing
Examples of how adaptive case management is used company-wide
How to use adaptive case management in your company with Doxis