In the past, the claims settlement process at Delvag was partly paper-based, partly electronic — and very manual. Today, the Lufthansa insurance provider uses digital processes with Doxis. Not only does this deliver measurable efficiency gains in claims handling, but the insurer is also able to continually extend the platform thanks to its flexible structure.
In our case study, you learn
Which challenges are inherent in manual claims processing
How Delvag benefits from digital processes
Why employees in claims settlement particularly enjoy working with eFiles & digital workflows