How case management with ECM boosts service quality & speed

On Demand

Agility in case processing

Whether patient case files, citizen services, insurance claims or customer service requests, case management amplifies the need to combine processes with content as a means of accelerating service, empowering caseworkers with information, and thus making customers/patients more satisfied. Without access to relevant current and historical case notes, teams are less able to autonomously and quickly process the next steps of a case. They may not have the information they need to act or make the right decision. This webinar sheds light on how ECM can boost the quality of your case management for greater service and process quality, and much more.

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In this webinar, you will learn:

How users are able to quickly find case information to accelerate and adapt processes

How automation enhances case processing workflows

How ECM enhances cross-area casework & improves customer/patient experience

How casework is transparently and compliantly documented

John Juerss

My name is John and I have lived and breathed content for over 20 years! Currently I am an International Sales Consultant for SER Solutions International.

From the earliest days of web content management through to the latest machine learning and artificial intelligence capabilities of enterprise content management platforms, I have been involved in all aspects of consultancy, software development, pre-sales, marketing, sales enablement and partner management. A techie at heart but with a head for business, value engineering and solutions design, I relish the opportunity to share with you the advanced capabilities of SER Doxis4!