High quality supportwhen you need us
We are here for you
Benefit from first-class support directly from your ECM software vendor
The ServiceDesk of SER is your central point of contact for all support requests. Depending on the maintenance contract, we are available up to 24 hours a day, 7 days a week - even on Sundays and public holidays. To ensure that your Doxis solutions run perfectly, we support you by phone, email and via our online ticket system. Through regular internal training and close cooperation with SER Professional Services and the SER development teams, we quickly find the solution to your individual questions.
We are completely satisfied with the very good and extremely fast processing of our tickets. I wish all our partners would work like this!
Niels Bürger, ALS Verlag GmbH
How we support you
Whether it's 1st, 2nd or 3rd-level support: We stay in constant contact with you about your tickets. If you have any questions or concerns, please don't hesitate to contact me.