High quality support
when you need us



Around the clock service support


Response times of 2 hours


Highly quality expertise from your vendor

We are here for you

Benefit from first-class support directly from your ECM software vendor

The ServiceDesk of SER is your central point of contact for all support requests. Depending on the maintenance contract, we are available up to 24 hours a day, 7 days a week - even on Sundays and public holidays. To ensure that your Doxis solutions run perfectly, we support you by phone, email and via our online ticket system. Through regular internal training and close cooperation with SER Professional Services and the SER development teams, we quickly find the solution to your individual questions.

We are completely satisfied with the very good and extremely fast processing of our tickets. I wish all our partners would work like this!

Niels Bürger, ALS Verlag GmbH

How we support you


Bug fixes, patches, service packages & updates

System administration

Monitoring, support & reporting

Update package

Supporting the installation of updates

Health check

Checking the SER server components

Nico Dohmen
Head of SERviceDesk


Whether it's 1st, 2nd or 3rd-level support: We stay in constant contact with you about your tickets. If you have any questions or concerns, please don't hesitate to contact me.


Please add 4 and 1.

How can we help you?

+49 (0) 30 498582-0
What is the sum of 3 and 5?

Your message has reached us!

We appreciate your interest and will get back to you shortly.

Contact us