SER Group garners award as Champion for contract management solution

(November 23, 2021 - Bonn) Users name the SER Group a “Champion” in contract management in an independent study of 14 solution providers conducted by IT analyst techconsult.

"This award reflects the excellent result of this digital solution provider in the customer evaluations of the Professional User Rating PUR 2022," says techconsult, an IT analyst firm. Customers rated how well each provider fulfilled over 67 criteria related to the provider and its solution.

Doxis4 – Excellent in all solution categories

Doxis4 achieved top scores in all solution categories, especially in the categories of transparency and rapid implementation. Its comprehensive capabilities, including audit-proof archiving, were also rated very highly. Doxis4 Contract Management fulfills functionality criteria excellently and creates a "single source of truth" for all contracts. In this way, Doxis4 enables faster and more transparent contract processes, monitors deadlines, accelerates contract approvals and automates the contract life cycle to give legal professionals more time for other value-added work.

Dr. Gregor Joeris, SER Group’s CTO, comments: "We are delighted to receive such high praise from the users of our contract management solution. Doxis4 can extract content and metadata from documents and classified automatically, which translates into several advantages for contract managers. This includes automated compliance, reduced risks and optimized workflows throughout the entire contract life cycle."

Fast go-live through cloud approach

Demand for cloud contract management solutions has increased dramatically due to the pandemic and the shift to hybrid work models. Available in the cloud, on-premises and as a hybrid installation, Doxis4 Contract Management can be operated either by the customer or as a managed service for maximum flexibility and a fast go-live. Employees also have quick access to contracts from home to manage, e.g., renewals, renegotiations, terminations, etc.

Strong customer loyalty underlines excellent company rating

Customers rated the SER Group according to innovativeness, product portfolio, service and support, sustainability, online presence, sales partners, consulting services, price models and more. SER Group performed well across all categories. SER Group’s users are notably loyal: They stated that they would recommend SER as a provider and would choose SER again. "This underlines our excellent rating as a vendor in the PUR study and our standing as a visionary leader of the ECM market," says Sven Oliver Behrendt, CEO of the SER Group.


You can find more information about Doxis4 Contract Management here.


For the independent user study "PUR Digital Solutions 2022", the research and analyst company techconsult conducted more than 2,000 online interviews with IT managers in user companies across 8 solution areas. This included the segment of contract management with 240 interviews. In this segment, 14 of 30 market-relevant providers met the inclusion criteria.

techconsult GmbH, based in Kassel, Germany, has been an established IT research and analyst firms in the German-speaking market for over 25 years. It conducts comprehensive customer satisfaction analyses among software users in selected software categories. More than 20,000 interviews a year are held with business and IT decision-makers to ensure a realistic market picture. techconsult is part of the Heise Group.

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