Cognitive services:
AI & machine learning on the Doxis platform

Better resource deployment

Automated processes & intelligent support for users — cognitive services make you faster and capable of achieving more with the same resources.

AI for all use cases

Uniformly apply the deeply integrated AI functions in Doxis for better solutions & processes and mine valuable content, regardless of its storage location.

Transparent results

Knowing the logic behind AI methods and their outcomes factors heavily in business decisions and helps you to optimize your business & minimize risks.

Since we started using the Doxis Classification & Extraction service, inbound mail is forwarded to the right team members much faster than before. We can now respond on the same day. Our project partners are particularly happy to get the answers they need, quicker than ever."

Ivonne Berger, DIAS & Doxis project lead, Aktion Mensch e.V.

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(Partially) automate business processes

Labor-intensive manual tasks frustrate your business success — ML methods integrated into document management & processes expedite workflows & enhance the quality of your results.

Support users with AI

Use Doxis Cognitive Services to classify documents, generate metadata, improve the search experience and much more, and free up users from performing monotonous routine tasks.

Make sound decisions

Doxis assists users with complex tasks via smart assistance functions that suggest similar documents, experts, suitable workflow steps and more.

Keep customers & partners happy

Improve & expedite your business processes with Doxis Cognitive Services and ensure your products & services reach customers fast and in perfect quality.

Harness information & minimize risks

Don't just store unstructured data — harness its value! ML methods recognize patterns, find relevant content, extract metadata & help shed light on risks.

Automated machine learning (AutoML)

The deeply integrated AutoML technology in Doxis enables your users to quickly train & deploy new AI models without the need for in-depth machine learning know-how.

These companies already work with Doxis business process management solutions

Shed light on the darkness

With every business process, every customer contact and every negotiation with business partners, the amount of data and information in your company grows. Like an iceberg, however, a large part of it disappears under the surface — over 80%, experts say. Information and insights are buried as dark data. With the integrated cognitive services of Doxis, you can tap this wealth of information — and harness it for intelligent information management and business process digitalization.

Doxis4 Cognitive Services shed light on dark data

Product video

Intelligent processes for banks

For banks and financial service providers, customer service excellence is crucial to staying ahead of the competition. Enhancing process efficiency is key to making this a reality. This calls for intelligent processes that automatically assign information to the right business context, processor and process. Watch our video to find out how Doxis Cognitive Services give you the tools you need.

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AI is there for you

AI and machine learning technologies improve the way we work.

Automation

Routine tasks take a lot of time and are monotonous. Intelligent automation frees up users. For example, by automatically and correctly classifying documents and assigning them metadata — all the way to fully automated processes. This means more time for creative and interesting tasks that generate value for your company.

Assistance

Document management, collaboration, eFiles and workflows are applications created for people. Doxis Cognitive Services make your work easier, better, faster and more efficient, e.g., identifying similar or supplementary content and helping you to find experts or the right workflows.

Best practice

Doxis is a system that offers users multiple functionalities for digitizing and digitalizing their work and realizing huge efficiency gains. The centralized platform is great for our IT team, as it pares down maintenance and upkeep to just one system.

Ivonne Berger, DIAS & Doxis project lead, Aktion Mensch e.V.

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We develop software for people, therefore it is our goal to automate routine tasks and to help people in their daily work with intelligent tools. To make this happen, we are constantly adding cutting-edge technologies to our cognitive services. Our many years of experience with machine learning for content and processes pay off here.

Dr. Gregor Joeris, CTO of the SER Group

Intelligent to the core

Doxis is the first content services platform that has cognitive services at the core of the platform — making all applications running on the Doxis platform more intelligent. These services combine the latest AI technologies with proven methods for classification & extraction, text mining in unstructured documents, and for text analyses.

With the Doxis AutoML technology, data scientists work more efficiently and companies benefit from AI without the need for in-house experts. Doxis Cognitive Services are based on the experience and know-how of four generations of machine learning in document management, enterprise content management and business process management.

Business documents

Extract key terms
Field and table extraction
Rule-based & ML-based
Name entity recognition (NER)
Understand correlations

Images, audio & videos

Adds metadata
Recognizes objects
Extracts texts

Images/structure

Layout classification
Content classification
Page separation
Document structuring

Intelligence

Recognize sentiment/emotions
Recommend experts
Identify topics

Speech-to-text

Convert speech input/audio recordings into machine-readable text
Uses market-leading external tools/APIs

New analytics options

Significant terms aggregation
Automatically cluster search results

NLP

Understands natural language
Recognizes language, intention and entities

Interaction examples

Make search queries
Create tasks
Query status
Have tasks completed

Ad hoc learning

Learn dynamically from any document pools
Categorize documents of a process spontaneously

Recommendation example

Recommend way to handle case
Adjust workflow steps
Documents/files from similar cases

White paper

Content analytics in an enterprise context

With the flood of news about artificial intelligence, it’s hard to understand which content analytics methods even make sense in an enterprise context. In this white paper, you’ll find out which approaches will enable you to reach your goals quickly and efficiently.

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Where are Doxis Cognitive Services applied?

AI/ML-based content analytics open up countless use cases, e.g.:

Topic classification

Automatically classify documents, images, audio files & videos into taxonomies or assign the corresponding metadata.

Document type classification

Automatically recognize & classify document types — especially during inbound mail processing.

Sentiment analysis

Identify emotions in emails, digitized correspondences or social media posts to, for example, optimize your customer service.

Named entity recognition (NER)

Recognize & extract names of people, places, companies, institutes, etc., e.g. personal data (EU GDPR).

Risk/fraud identification

Uncover patterns & anomalies in documents to identify risks, e.g. invalid contract clauses/attempts at fraud.

Expert identification

Helps users to quickly identify experts in specific areas of a company, e.g. when information is required in workflows.

Build on Doxis

Discover Doxis!

In addition to enhancing all Doxis services and their applications, Doxis Cognitive Services also build on the strengths of the ECM platform: electronic files place documents into their business context, automated workflows guide them throughout the company, DMS makes it easier to work on documents in a traceable way, and so much more. This forms the foundation for company-wide digitalization!

Learn more about the unlimited possibilities of Doxis

Doxis Cognitive Services: Technical highlights

Cognitive services — a core component of the Doxis platform
Automated machine learning (AutoML)
Classification & extraction for all content in Doxis
Uniform: all inbound channels & a wide variety of formats
Machine learning-based layout & content classification
Machine learning & rule-based extraction methods
Natural language search queries (NLP)
Named entity recognition (NER) & sentiment analysis
Constant updates & extensions

More details

SER Group is a Visionary in the 2021 Gartner® Magic Quadrant™ for Content Services Platforms*

In its evaluation of 18 vendors of content services platforms (CSP), Gartner has positioned the SER Group as a Visionary in the 2021 Magic Quadrant for CSPs based on its completeness of vision and ability to execute. Read the full report to find out how well the evaluated vendors are able to fulfill the needs of organizations today.

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Contact us! We are happy to answer your questions about Doxis enterprise content management.
Would you like to experience Doxis firsthand? We would be pleased to give you a live demonstration.

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