Customer Story: Delvag
Digital insurance processes with ECM
Measurable efficiency gains in claims handling
Expedited claims processing, fewer errors — and no need for extra staff: The Lufthansa insurance provider Delvag meets these goals with Doxis. The ECM platform not only streamlines claims management by up to 10% — it also creates the basis for future digital services that will drive up customer satisfaction further.
In our case study, you learn
-
How cross-disciplinary processes translate into efficiency gains for the insurer
-
How end-to-end process compliance enhances quality at Delvag
-
How employees are involved from the outset & why they particularly enjoy working with Doxis
-
Why the ECM platform creates the basis for more digital customer services