Customer Story: FCA Bank

Automotive financing with ECM

FCA Bank: Automotive financing with ECM

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Transparent financing

Automotive financing generates huge volumes of paperwork. Today, FCA Bank manages and processes all information digitally. The bank began using ECM solutions by SER back in 1996. Today, clerks can work in parallel to access all the up-to-date information they need to process cases and help customers, both in Doxis and SAP. This speeds up response times and gives FCA Bank a crucial customer service advantage.

In our case study, you learn

  • Why FCA Bank chooses SER for its migration & digitalization needs
  • How FCA Bank successfully launched Doxis & SAP in parallel
  • How digital dealer files improve automotive financing workflows
  • How the old paper-based archive was finally replaced by the ECM platform