You probably already know that faster workflows, end-to-end availability of information, minimized error rates, and cost savings are advantages of effective workflow management for your business. So the question is: How? At the SER Group, we have the answer: Doxis! Doxis is an innovative enterprise content management solution that not only supports both normative and adaptive workflows but is also more than flexible enough to handle a combination of the two.

Doxis by SER unites ECM and BPM (business process management) on one unified technological platform and supports standardized, ad hoc, knowledge-based and case-based workflows: from simple to-do lists to fully automated processes and even individual case processing. With Doxis, workflows are simple to plan, model, manage, monitor and measure. Companies have the freedom to choose how much or little standardization is needed and can deviate from standard workflows at any time. Both options share the same underlying technology and can be flexibly combined to form one process.

Information required for business case processing (e.g. photos, emails, correspondence, etc.) is always available in the right context. The result: Companies and their employees stay agile in dynamic markets where proximity to the customer is an increasingly important factor.

Workflow management with Doxis offers maximum flexibility and traceability and supports a broad range of workflow scenarios:

The terms "workflow" and "business process" are often used interchangeably. A business process refers to the design and analysis of work processes. Business processes often closely tie in with the company's strategy and targets, and cover both core and supporting processes. By contrast, the term "workflow" describes the technical execution of business processes from an operational standpoint. Workflows consist of a number of specific work steps and tasks, involve staff and technical resources, and support business processes using applications and systems.

To give an example, electronic inbound mail processing in companies is a business process (What needs to be done?). All of the activities that form this process — such as the digitization of inbound mail and the classification and automatic forwarding of inbound documents to the right person in the right department — are the associated workflows (How is it to be done?). With an ECM system, modeling these electronic workflows is simple.

A workflow refers to the operative and technical execution of routine or similar work processes. Workflows consist of temporally or logically contiguous activities and a target definition. Workflows based on an IT system (e.g. enterprise content management solutions) are known as electronic workflows, which are essential tools when it comes to optimizing business processes. They can expedite throughput times, minimize processing costs and make business processes more efficient all round. Electronic inbound invoice workflows help companies in several ways, for example by making it much easier to meet early payment discount deadlines. Modern enterprise content management solutions offer integrated process engines that support a range of electronic workflow models to enable standardized variants to be combined with ad hoc scenarios depending on the situation.