What is enterprise content management (ECM)?

Definition, goals and benefits of an ECM solution:

  • Groundbreaking - The foundation of your company-wide digital transformation
  • Comprehensive - For all information, business processes and collaborative work
  • Flexible - Quick to launch, easy to adapt and ready to scale

Definition: ECM

ECM stands for enterprise content management — a company-wide software platform that securely manages, structures and digitizes information. Use it to capture, retrieve, edit and share, as well as to archive electronic documents with clearly structured file storage.

Whether analog or digital, all documents and data are stored in long-term readable formats, in the right context and audit compliantly. It’s the ideal way to handle team and project work with seamless integration into SAP and other ERP systems, as well as your CRM and Microsoft Office. You also benefit from full compliance with standards up to and including the EU GDPR.

The next generation of Enterprise Content Management

Benefits of ECM

An ECM system has many benefits not only for users, customers and business partners, but also for your IT team and the entire company. It digitalizes your paper-based processes and helps you easily navigate the path to digital transformation — so you can safeguard your long-term competitiveness and simplify work for all parts of the organization.

How ECM benefits users

An ECM system puts information at users’ fingertips so they can respond to inquiries and process transactions faster, creating maximum information transparency. With a single point of access for all users, everyone knows which information is stored where at all times — resulting in time savings of around 80–90%.

How ECM benefits customers and business partners

Swift, professional responses to inquiries, purchases and emails, and highly competent answers to customer questions are crucial to delivering top-quality customer service. An ECM platform allows you to meet these high demands and expectations.

How ECM benefits IT

Many companies are bogged down by complex IT landscapes consisting of a patchwork of file servers, inboxes and various archiving and document filing systems. An ECM platform integrates — and thus eliminates — these information silos, consolidates your system landscape and offers a platform on which to realize diverse solution approaches. And for IT, it reduces administration and budgetary pressures.

How ECM benefits companies

Whether for users, customers or the IT department, ECM offers lasting benefits for all areas of the company. It boosts employee performance, increases collaboration, enhances product and service quality, heightens information security, speeds up value creation and has a positive impact on efficiency.

Why & where you should use ECM

Ultimately, all companies share the need for a platform on which they can store and protect information, and make it available to other employees as quickly and easily as possible. Forget working with lots of different approaches: if you want to make this process as efficient as possible, it makes sense to choose an ECM solution.

ECM systems are specially designed for company-wide use and can be deployed in virtually endless scenarios, from single departments to entire companies. By offering extensive flexibility and scalability, an ECM platform can be easily extended to include more use cases, meaning even individual departments can jump on board and use the software.

ECM covers a huge range of applications and is always adaptable to the exact requirements of specific company areas. While some functions — such as filing HR documents or managing contracts — can be restricted to defined departments, other parts of the platform remain accessible to the entire company. These include purchasing, IT, HR, management, production and development, quality management, accounting, legal, sales and more besides.

ECM systems are universally deployable solutions which are fully adaptable to the diverse requirements of an industry. While all industries need solutions for secure invoice retention, etc., others, like the financial services or insurance sectors, need to be able to, e.g. store credit cards or process applications and claims. Regardless of how files are structured or processes are run, an ECM system is customizable to unique industry requirements to ensure that all essential areas are covered.

Jump into digitalization with Doxis

Doxis enterprise content management is breaking new ground for your company-wide digital transformation.

Digitized information and business processes are essential prerequisites for digital business models. With Doxis enterprise content management (ECM), you are building a strategic company-wide digital transformation platform, making your information assets available from anywhere and at any time. You are completely digitizing processes and collaboration to be transparent and flexible. You achieve the best possible user experience and level of productivity for your team. Jump into the digital transformation with Doxis.

Enterprise content management: Your opportunities with Doxis


Company-wide digitalization


Intelligent information management


Uniform information governance


Context-driven information


Agile & standardized processes


Unlimited scaling of applications, users & volume

How to deliver next-generation, context-aware content management

This insightful white paper will tell you:

  • The latest research on the role of information in supporting process automation & workforce productivity
  • How to overcome silos and the dark data trap
  • Why contextual AI is the key to smarter, interconnected processes
  • How intelligent content automation delivers sustainable enterprise flexibility and agility

One platform for everything

Whether it's for single departments or entire business units, companies need a wide range of digital solutions. Why keep starting from scratch? With Doxis ECM, you get one software solution for the digitalization of your entire company.

  • One software for any number of applications — also on the go with laptops, tablets and smartphones
  • Access information from any location
  • Harmonize all of your processes throughout your company and beyond
  • Transcend system and language barriers and ensure a smooth user experience

ECM unlimited

Need to tackle the big picture or take it step by step? Doxis knows no limits.

You determine the course of your own digitalization strategy. With Doxis ECM, you are able to immediately implement individual solutions and dynamically extend them at any time. New locations? More information? Additional applications? No problem. Doxis ECM scales to meet your needs.

ECM manages documents & data

ECM handles all documents from A to Z:

ECM and Doxis

Doxis is the innovative, Europe-leading ECM software application. It is already successfully deployed across entire companies and industries. It allows documents and data to be

Enterprise content management with Doxis: Technical highlights

  • Uniform platform & metadata
  • Freely combinable services: ECM, BPM & collaboration
  • Universal integration: ERP (e.g. SAP), CRM, TMS, email, Microsoft Office, cloud and many more
  • Redundancy-free data maintenance
  • Certified auditability & compliance
  • Fast roll-out & easy customizing
  • Consolidated IT landscape
  • Resource-friendly administration & maintenance

Discover the new generation of ECM

Would you like to learn more about Doxis ECM platform? Schedule your personal live demo of Doxis or arrange for us to visit your company to show you its potential live and up close. We look forward to hearing from you!

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Frequently asked questions about Enterprise Content Management

What is ECM?
ECM stands for Enterprise Content Management and describes an enterprise-wide software that digitizes, structures, and securely manages information. Going beyond a DMS, it connects all third-party systems and manages all information in a central system.
What is an ECM software?
ECM is the acronym for Enterprise Content Management. It is an enterprise-wide software that securely manages, structures, and digitizes information. It is suitable for capturing, finding, editing, exchanging, and storing electronic documents, thus structuring your filing system.

How can we help you?

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