With the launch of the electronic records connected to our ERP system Infor, every employee has access to all information relevant to their work.
Werner Höltl, Application Manager (Finances), Duravit AG
Electronic customer files with Doxis
The customers notice that our processing speed is higher due to the fact that we respond so much faster. We are now able to answer a customer inquiry within two days. This is technically feasible because of Doxis.
Alexander Erpenbach, Head of the Policy Department for the divisions Property, Liability, Accident, Automotive Insurance and Customer Center Service, DEVK
Access the Doxis customer eFile directly from your CRM platform. Retrieve all documents, integrated CRM data and transactions relating to the customer using the full-text search, customer number or contract reference. Or have the system display, say, all the customer's orders from the last three months. It's easy! Has a document changed or a new process instance been created? Doxis can notify you at any time about changes so you always stay up to date and ready to provide information.
Excellent service makes for happy customers
Electronic customer, order and supplier files mean you always have the information you need at your fingertips. Start your journey to service excellence with an array of additional Doxis solutions.Read now
Our business processes are much faster and more efficient thanks to the electronic contract, customer and supplier files and the fact that the Doxis solution is fully integrated into SAP.
Ulrich Peekhaus, Head of IT, KNIPEX-Werk C. Gustav Putsch KG
With Doxis, you play it safe when it comes to liability matters and complaints. Your electronic customer files document the entire customer history seamlessly. In parallel, you comply with all audit-proof archiving requirements, like the 10-year retention period for offers and orders. Doxis is also EU GDPR-certified, so you are assured that all sensitive customer data is managed compliantly.
Find out more about electronic customer files in practice:
Find the right DMS for your needs!
What should a DMS offer? What are the benefits you seek from it? This guide takes you step by step through the process of finding and launching a document management system. It includes practical information and checklists, use cases and recommendations.
Interested in finding out more?
We are happy to answer your questions about Doxis enterprise content management.
Would you like to experience Doxis firsthand? Schedule your personal live demo of Doxis or arrange for us to visit your company to show you its potential live and up close. We look forward to hearing from you!