The number one strategic target of DEVK is first-class customer service. This is only possible with fast and transparent application, policy and damage-claim processing. That's why the insurer uses Doxis to manage tasks and documents across multiple locations and departments — even in the integrated customer portal.
In our case study, you learn
Why expedited insurance processes are of strategic importance for DEVK
How the insurer achieves this goal using the Doxis ECM platform
Across which divisions DEVK deploys Doxis to decentrally manage documents & tasks
How to ensure a successful customer dialog via Doxis & the customer portal