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ECM for utility providers
ECM for utilities providers
With Doxis, you supply customers with all information and the best service.
Water, electricity, gas: Utilities providers do much more than simply supply utilities and the necessary infrastructure. They are providers of services to the public — who today are more clued up and quick to swap suppliers than ever before. Offering green electricity ceased to be a USP long ago. From changing providers to inquiries about rates and contracts, customers want fast, transparent service around the clock. So, what's the best way to secure your customers' loyalty? By responding quickly and delivering information fast — ideally via a convenient app or portal. At the same time, not only must you stay compliant with metering regulations and the EU GDPR, but also be able to prove your compliance at all times. How? With Doxis!
Digital transformation of utilities with ECM
Based on numerous case studies, this white paper demonstrates how utilities providers can use ECM to accelerate processes, improve service quality, ensure transparency and compliance, and thus gain important competitive advantages.Read now
ECM solutions for the utilities sector
The advantages of Doxis
Digital files that meet your needs
When it comes to your information management, Doxis has many more eFile solutions to choose from — completely digital, structured and available anytime, anywhere.
Customer files »
Stay ready to answer customer inquiries about contracts, registration changes, service cases and much more at all times.
Supplier files »
Centrally pool all information on suppliers and service providers in Doxis, from tender documents to building services, metering stations and electricity.
Project files »
From the initial tender to award and acceptance, digitally manage your construction and grid connection projects with external partners.
Raffinerie Heide GmbH: Harnessing the power of ECM & BPM
Raffinery Heide, a crude oil refinery, relies on the Doxis enterprise content management platform to support many areas of the company. For instance, Doxis is used to store and manage technical drawings, archive SAP data and manage electronic records. To successfully run its approval process for all types of projects, Raffinerie Heide relies on Doxis BPM.Read now
Possible use cases of company-wide digitalization
Document management »
Contract management »
Audit-proof archiving »
Digital inbound invoices »
Digital inbound mail »
HR management »
The digitalization of internal and customer-centric processes, supported by SER, is an important component of the overall digitalization strategy of our public utilities company.
Horst Schröder, Head of Shared Services, Stadtwerke Frankenthal GmbH
More service with content analytics
Doxis is the foundation for providing the best customer service.
Doxis both documents all information and ensures its validity.
Do your meters comply with safety standards and grid connection regulations? Are metering points equipped with smart metering technology? Document all of this information and more with Doxis. Not only does Doxis ensure you comply with sector-specific standards, it also safeguards
- EU GDPR - compliant processing, storage & deletion of personal data
- Audit-proof archiving of documents subject to legal retention periods
- Conformance with many more compliance requirements — the numerous Doxis certifications are testimony to this.
Experience Doxis live - Book a demo!
We would be happy to answer your questions about Doxis Intelligent Content Automation, our ECM platform, for utilities providers. Would you like to experience Doxis firsthand? We would be pleased to give you a live demonstration.
How can we help you?+49 (0) 30 498582-0
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